[Misc] Email Troubles Xerox 7855

[RKDKarl]

I have a customer who is using scan to email on 3 Xerox devices. There is one account on all 3 devices that will not send a scan. All the other company email accounts are working. It is just this one persons account.

They are hosting their own Exchange email system and this one individual can send and receive mail normally through their Outlook mail client.

Within CWIS, the settings are proper and I can actually send to this account using the test feature. However when I asked him to use the address book, it fails.

I was able to telnet into the SMTP port and execute commands although I didn't attempt to create and send an email using the problem account. I just wanted to see if the SMTP server was up and receiving connections.

We tried to create an aliased account and it passed the internal test but would not send from the device either.

Has anyone run into something like this before? The device is running a few firmware levels behind so I'm left with little choice but to upgrade firmware and hope it fixes it.

I like a challenge like anyone else but this is just weird.

Thanks

[Iowatech]

Re: Email Troubles Xerox 7855

I'm guessing that one account is not properly configured. At least logic says that if that were not the case, all accounts would be having identical problems.
Either time to get that place's IT department involved, or let us know enough information so we can make a proper diagnosis. We can't see what's going on there after all.

[RKDKarl]

Re: Email Troubles Xerox 7855

I'm guessing that one account is not properly configured. At least logic says that if that were not the case, all accounts would be having identical problems.
Either time to get that place's IT department involved, or let us know enough information so we can make a proper diagnosis. We can't see what's going on there after all.

I got their IT department involved and they have taken up the challenge. It does appear to be an internal email issue. I guess I can put this to bed.