forgot administrator password

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  • crisblancio
    Junior Member
    • Dec 2015
    • 9

    #1

    forgot administrator password

    hi guys how can a xerox WC5945 reset administrator password? i entered the service mode but still i cannot find. i also want to remove the password authentication
  • vodo
    Technician
    • Dec 2016
    • 36

    #2
    Re: forgot administrator password

    Originally posted by crisblancio
    hi guys how can a xerox WC5945 reset administrator password? i entered the service mode but still i cannot find. i also want to remove the password authentication
    It's not in Service Mode. Call Welcome Center and request a Admin password reset. They will ask machine serial number and page count, then they will give you a 12 digit feature key number. And you will take care the rest.

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