HELP!! - The Weirdest Blank Copy Spree I've Ever Faced

[rockdude]

Re: HELP!! - The Weirdest Blank Copy Spree I've Ever Faced

Are the drum units genuine Xerox? or Rebuilt, Refmanufg, etc.

I had a customer that bought two new drum units for two different machines from some generic mfg.

The drum gear was bound up on both of them causing blank copies.

Good luck, let us know what the final resolve is.

[chrisban35]

Re: HELP!! - The Weirdest Blank Copy Spree I've Ever Faced

Are the drum units genuine Xerox? or Rebuilt, Refmanufg, etc.

I had a customer that bought two new drum units for two different machines from some generic mfg.

The drum gear was bound up on both of them causing blank copies.

Good luck, let us know what the final resolve is.

Thanks for the reply. All 4 machines were working just fine. Making great quality copies and suddenly went blank. None slowly faded to blank. They just instantly went blank. None of the 4 machines have codes either. It's truly bizarre.

I was even worried about potentially being "ransomeware"... My clients are terrible about having little to no protection software on their systems, so I was even looking into that approach due to all the latest news with the CIA bot being used by rogue hackers...

[exCSER]

Re: HELP!! - The Weirdest Blank Copy Spree I've Ever Faced

Hi,

I don't work on this model, but like yourself I've been at it for over 30 yrs and I'm always interested in the "weird ones". My first thought was this: has anyone heard anything through Xerox about failure in the charge power supplies. An electronic failure coinciding just seemed more likely than a mechanical thing happening to multiple machines at once.Just something else to think about.

Good luck!

Don

[Piper]

Re: HELP!! - The Weirdest Blank Copy Spree I've Ever Faced

Have you sorted out the problem? Looks like its the metered supplies problem.
What is the status of the supplies in Supplies status.