Workcentre 7225 Fuser System Error

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  • lordcroft
    Junior Member
    • Apr 2017
    • 7
    #1

    [Electrical] Workcentre 7225 Fuser System Error

    Hy all!

    I have a big problem with a wc 7225 machine. In the home screen show the message "fuser system error", i have changed the fuser to the band nes but the problem is same. Purchased a mcu pwb board from xerox but different than the original. (attached picture)
    Interesting thing, the fault register not stored fuser error (only see home screen message), but stored LD fault or LD warning. Is there a relationship?
    20170814_082402.jpg
    I need the part number of the original controller.

    The machine is 3 month old, and counter 30 000page. The client is very angry, but i dont know whats the problem.
    What I've done: 1. software upgrade, mcu pwb eeprom swap, reset fuser maintenance counter

    Any idea?
    Tags: None
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22801
      #2
      Re: Workcentre 7225 Fuser System Error

      Originally posted by lordcroft
      Hy all!

      I have a big problem with a wc 7225 machine. In the home screen show the message "fuser system error", i have changed the fuser to the band nes but the problem is same. Purchased a mcu pwb board from xerox but different than the original. (attached picture)
      Interesting thing, the fault register not stored fuser error (only see home screen message), but stored LD fault or LD warning. Is there a relationship?
      [ATTACH=CONFIG]37356[/ATTACH]
      I need the part number of the original controller.

      The machine is 3 month old, and counter 30 000page. The client is very angry, but i dont know whats the problem.
      What I've done: 1. software upgrade, mcu pwb eeprom swap, reset fuser maintenance counter

      Any idea?
      with a machine that young I think Xerox would be able to replace parts under warranty

        Comment

        • rockdude
          Trusted Tech

          Site Contributor
          250+ Posts
          • Feb 2011
          • 257
          #3
          Re: Workcentre 7225 Fuser System Error

          The part Number for the MCU PWB is 101K62800 about $300.00 direct from Xerox.

          also a possibility The fuser may have over heated and the NVM not clearing.
          Reset 744-248 to "0" save and reboot
          If NVM 744-248 was 1,2,or3 that probably was your problem to begin with.

            Comment

            • lordcroft
              Junior Member
              • Apr 2017
              • 7
              #4
              Re: Workcentre 7225 Fuser System Error

              Originally posted by rockdude
              The part Number for the MCU PWB is 101K62800 about $300.00 direct from Xerox.

              also a possibility The fuser may have over heated and the NVM not clearing.
              Reset 744-248 to "0" save and reboot
              If NVM 744-248 was 1,2,or3 that probably was your problem to begin with.
              744-248 is "0" :-(

                Comment

                • InterfaceP
                  Trusted Tech

                  250+ Posts
                  • Jun 2013
                  • 489
                  #5
                  Re: Workcentre 7225 Fuser System Error

                  Originally posted by lordcroft
                  744-248 is "0" :-(

                  Did you resolve? I have the same issue

                    Comment

                    • lordcroft
                      Junior Member
                      • Apr 2017
                      • 7
                      #6
                      Re: Workcentre 7225 Fuser System Error

                      Originally posted by InterfaceP
                      Did you resolve? I have the same issue
                      Yes, solved. Changed the laser unit....

                        Comment

                        • Phil B.
                          Field Supervisor

                          10,000+ Posts
                          • Jul 2016
                          • 22801
                          #7
                          Re: Workcentre 7225 Fuser System Error

                          Originally posted by lordcroft
                          Yes, solved. Changed the laser unit....
                          really? doesn't make sense ... totally different system from what you said the code pertained to.

                            Comment

                            • InterfaceP
                              Trusted Tech

                              250+ Posts
                              • Jun 2013
                              • 489
                              #8
                              Re: Workcentre 7225 Fuser System Error

                              Originally posted by Phil B.
                              really? doesn't make sense ... totally different system from what you said the code pertained to.
                              Yea, he's pulling our leg. I had the same issue, but figured it out.

                                Comment

                                • albenbalinong
                                  Technician
                                  • Sep 2015
                                  • 30
                                  #9
                                  Re: Workcentre 7225 Fuser System Error

                                  I had a similar problem ..solved by replacing the fuser control board. Dont know the exact name of the board .. This board supplies and controls power to the fuser unit.

                                    Comment

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