Please, any help or ideas would be appreciated: Customer installed a 4150 smart drum into a 4265 unit and now, even after putting in the correct drum, it comes up with a message about product key and that the courtesy prints are depleted.
I would like to reset to factory defaults but even after logging in with service access, the error message covers the screen and I haven't been able to perform a reset.
I need any ideas on getting into the service mode to clear the HDD and reset to factory defaults. I don't know if putting the HDD on a PC and wiping the partition would work but any help would be appreciated.
I don't really know if the 4150 drum caused this problem or if someone put the wrong drum in after the error messaged came up. Inserting the product key doesn't help and doesn't seem to be recognized.
Thank you for any ideas.
I would like to reset to factory defaults but even after logging in with service access, the error message covers the screen and I haven't been able to perform a reset.
I need any ideas on getting into the service mode to clear the HDD and reset to factory defaults. I don't know if putting the HDD on a PC and wiping the partition would work but any help would be appreciated.
I don't really know if the 4150 drum caused this problem or if someone put the wrong drum in after the error messaged came up. Inserting the product key doesn't help and doesn't seem to be recognized.
Thank you for any ideas.
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