SERVICE and RESPONSE

[Penvy]

We should have gone with xerox from the start.
Their a much larger Co.
and have deep resources for helping the customer!!!!

[Veedle]

True, but it still comes down to the engineer you deal with.

Always check out the service reputation in the area you are in before commiting to a company. Some techs are good and some are not... doesn't matter on the size of the company.

[Penvy]

AND how brother!!!!!!!!!
You nailed it.

I have been to too many tech schools where the ones in training
should not even be there.

But then you meet one who really has their S#@t together and its great!
Its fun to chat with tech's like that, and they know it when your a tech!!

any way I have to service our canon C1 imagepress and cant even find the SM's anywhere.

[imaginGuru]

Send me your email and I'll get you the Service Manual right away.
I just sent this manual to another guy a couple of minutes ago.


imaginGuru

[nmfaxman]

It is rarely the machine.
It is the service the machine recieves.
Bigger companies have the resources, so they say.
A good small dealer or independant will give a more personalized service.
A one or two person business will be more willing to kiss you ass and make things right than a corporate money grubber.
Can you call the tech direct?
Not through brand X.

[Penvy]

Thanks guys so much for your response!

This looks as if I found a very good site with real tech's

Fixed the problem and did a major PM.

BUT still cant get the MAC os with CS2 to get stable pantone colors.
I know its only 80% saturation but every time we go back to lets say a business card with a green square and we have done this at least 20x.
the green is always off

the print profile is saved and only change the text and nothing else.