yesterday, when I start the machine DC 252 freeflow's display show me this:
IMG-20180317-WA0005.jpg
IMG-20180317-WA0016.jpg
and I could not logon.
C03-220 Xerox Application Fails To Start
Description
Fault Code C03-220 indicates that the system booted into the windowing system, but the Xerox application failed to appear or to completely initialize. One or more of the Xerox system configuration files (for example: server.config, printSvc.config, or printerColl.config) located in the directory /opt/XRXnps/configuration is missing, damaged or missing necessary information. Refer to GP 415 for more information on the various configuration files.
NOTE:
In some cases, the Xerox applications fails to appear
, and the Fault Code is displayed in the Console window
only.
Procedure A - Xerox Application is Running
1. The Xerox Application is running and Diagnostics Mode can be entered:
a. Perform the Restore procedure described in
GP 603
to restore the system configuration files from
backup.
b. Reboot the controller from Diagnostics Mode. Go to
GP 431
.
2. Check the
/opt/XRXnps/log
directory for an
errorLogs
directory. Also in the log directory, check for an
accounting_log
directory. If this exists, enter the
accounting_log
directory and check for the existence of
an entries directory. If any of these are
missing, create them with the command
mkdir <name>
. Reboot.
3. If the
/opt/XRXnps/configuration
directory contains a backup file
printerColl.config.backup
with a different
date and time stamp than the file
printerColl.config
, replace
printerColl.config
with
printerColl.config.backup,
with the command
mv printerColl.config.backup printerColl.config
and
reboot the system. If the dates are the same,
continue with the procedures listed below.
4. Check for a missing
/opt/XRXnps/bin/jc
file, or if the jc is not running. This can be done by entering
ps -ef
| grep jc
at a command prompt. If this file has become corr
upted and it does not start, or it is missing, a
C03-220 is generated. Reload
XRXpsrv
if this file is found to be missing. (go to
GP 510
Software Package
Re-Install).
5. If files can be submitted and printed from clients
other than Macintosh, the papd may be missing. Reload
the AppleTalk package (go to
GP 510
Software Package Re-Install).
6. Some
config
files are linked to other directories. One such file is
marker.config
which is actually found in
/opt/XRXnps/configuration/marker.config.
This file could be damaged, or the link to the file could be
broken. Go to
GP 510
to reload the <XRXdXXXX> package.
7. Check the
/opt/XRXnps/log/ep_exception_log
for a C17-340 or C17-302 code. If either is seen, follow
C17-340
or
C17-302
, respectively.
8. If the fault code is still shown, it could be
a problem with the database files, or the
/XRXpserv/bin/jpm
executable has become corrupted. Go to
C17-340
for database file faults.
9. If none of these actions correct the faul
t, re-install the Xerox software. Go to
GP 500
, Xerox Software Re-
Install.
Procedure B - Xerox Application is not Running
1. The Xerox Application is
not
running and Diagnostics Mode
cannot
be entered:
a. Perform the Restore procedure described in
GP 603
to restore the system configuration files from
backup.
b. Reboot the system by entering the command
reboot
from a UNIX terminal window.
IMG-20180317-WA0005.jpg
IMG-20180317-WA0016.jpg
and I could not logon.
C03-220 Xerox Application Fails To Start
Description
Fault Code C03-220 indicates that the system booted into the windowing system, but the Xerox application failed to appear or to completely initialize. One or more of the Xerox system configuration files (for example: server.config, printSvc.config, or printerColl.config) located in the directory /opt/XRXnps/configuration is missing, damaged or missing necessary information. Refer to GP 415 for more information on the various configuration files.
NOTE:
In some cases, the Xerox applications fails to appear
, and the Fault Code is displayed in the Console window
only.
Procedure A - Xerox Application is Running
1. The Xerox Application is running and Diagnostics Mode can be entered:
a. Perform the Restore procedure described in
GP 603
to restore the system configuration files from
backup.
b. Reboot the controller from Diagnostics Mode. Go to
GP 431
.
2. Check the
/opt/XRXnps/log
directory for an
errorLogs
directory. Also in the log directory, check for an
accounting_log
directory. If this exists, enter the
accounting_log
directory and check for the existence of
an entries directory. If any of these are
missing, create them with the command
mkdir <name>
. Reboot.
3. If the
/opt/XRXnps/configuration
directory contains a backup file
printerColl.config.backup
with a different
date and time stamp than the file
printerColl.config
, replace
printerColl.config
with
printerColl.config.backup,
with the command
mv printerColl.config.backup printerColl.config
and
reboot the system. If the dates are the same,
continue with the procedures listed below.
4. Check for a missing
/opt/XRXnps/bin/jc
file, or if the jc is not running. This can be done by entering
ps -ef
| grep jc
at a command prompt. If this file has become corr
upted and it does not start, or it is missing, a
C03-220 is generated. Reload
XRXpsrv
if this file is found to be missing. (go to
GP 510
Software Package
Re-Install).
5. If files can be submitted and printed from clients
other than Macintosh, the papd may be missing. Reload
the AppleTalk package (go to
GP 510
Software Package Re-Install).
6. Some
config
files are linked to other directories. One such file is
marker.config
which is actually found in
/opt/XRXnps/configuration/marker.config.
This file could be damaged, or the link to the file could be
broken. Go to
GP 510
to reload the <XRXdXXXX> package.
7. Check the
/opt/XRXnps/log/ep_exception_log
for a C17-340 or C17-302 code. If either is seen, follow
C17-340
or
C17-302
, respectively.
8. If the fault code is still shown, it could be
a problem with the database files, or the
/XRXpserv/bin/jpm
executable has become corrupted. Go to
C17-340
for database file faults.
9. If none of these actions correct the faul
t, re-install the Xerox software. Go to
GP 500
, Xerox Software Re-
Install.
Procedure B - Xerox Application is not Running
1. The Xerox Application is
not
running and Diagnostics Mode
cannot
be entered:
a. Perform the Restore procedure described in
GP 603
to restore the system configuration files from
backup.
b. Reboot the system by entering the command
reboot
from a UNIX terminal window.
Comment