WC7855 Customer Mode

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  • xtrain
    Trusted Tech
    • Dec 2012
    • 233
    #1

    WC7855 Customer Mode

    Customer mistakenly reset NVM,s and lost Pro Finisher on next boot. Control panel indicated non customer mode. I had him do GP29, Restore Customer Mode. After setting NVM 616-014 to 2, close DC131, selected call closeout, exit and reboot, the screen just flashed a couple of times at reboot and never entered Install Wizard mode. NVM 616-014 is still on 0. Is the software corrupted that requires a reload/upgrade, or altboot with DLM file? Screen still says non customer mode, with no finisher. Customer does not have a service manual, but will have a PWS laptop next week.
    Tags: 616-014, customer, mode, nvm, reboot
    • drewzif
      Trusted Tech
      • Jul 2013
      • 101
      #2
      Re: WC7855 Customer Mode

      I now have the same issue, anyone ever manage to get it resolved?

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        • Phil B.
          Field Supervisor

          10,000+ Posts
          • Jul 2016
          • 22808
          #3
          Re: WC7855 Customer Mode

          resolution for both:

          smack the SHIT out of both customers

          ALTBOOT

          never give service codes to dumbasses again.

            Comment

            • CopierTechofOmens
              Agitating Artificer

              250+ Posts
              • Jan 2009
              • 268
              #4
              Re: WC7855 Customer Mode

              Try 616-014 to 4. Then what he said
              sigpic

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