problem boot in xerox altalink B8090

[abdou]

Hi everyone I have a problem with altalink B8090 when the machine boot he dont complete the boot she arrives until show xerox altalink B8090 and the machine reboot I reload the software change the hard drive change the sim carte but the problem persists Have anyone an idea for this

[Phil B.]

Re: problem boot in xerox altalink B8090

Hi everyone I have a problem with altalink B8090 when the machine boot he dont complete the boot she arrives until show xerox altalink B8090 and the machine reboot I reload the software change the hard drive change the sim carte but the problem persists Have anyone an idea for this

what do you mean you " reload software "?

did you do a firmware install via ALTBOOT?
did you follow the manual when you did the HDD install?
the SIM card has to be married to the machine!

are you a tech? do you have the manuals? sounds like you didn't follow proper procedure.

[abdou]

Re: problem boot in xerox altalink B8090

I am a tech and I followed the procedure from the manuel first time I install the firmaware using Altboot procedure after I add Forced Altboot file, the problem persists and after I changed the hard drive and I insall the firmware but the same probleme

[rockdude]

Re: problem boot in xerox altalink B8090

Did this machine ever work?

How old is it? What versin firmware are you running?

When did this problem start? (Did customer give any help as to when or why this happend? i.e. Lighting storm, power surge, big job run, etc..

Let us know

[abdou]

Re: problem boot in xerox altalink B8090

Thanks for your help, the machine has worked for 1 mounth and the custmer call for a problem in the toner cartridge the machine does not know the toner cartridge I reseat the NVM value after save it and when he reboot doesn't come in ready mode ( machine make 50 000 copy)

[adriansto]

Re: problem boot in xerox altalink B8090

Thanks for your help, the machine has worked for 1 mounth and the custmer call for a problem in the toner cartridge the machine does not know the toner cartridge I reseat the NVM value after save it and when he reboot doesn't come in ready mode ( machine make 50 000 copy)

What is the error code you seen on seven segments display ?

[Phil B.]

Re: problem boot in xerox altalink B8090

I reseat the NVM value after save it and when he reboot doesn't come in ready mode ( machine make 50 000 copy)

what do you mean " I reseat the NVM value after save it " ? did you dump and reload NVRAM data? that could be why he had "toner issues" now you have created a bigger mess ... I RARELY mess with NVRAM ( esp if I hadn't backed it up)

sounds like you SHOULD have reloaded FIRMWARE.

[abdou]

Re: problem boot in xerox altalink B8090

The 7 segment display atwdicimal point flashing correctely and the two 7 segment in ess display 7 and 0 I think all the componant of the machine is ok but the machine does not boot correctely

[rockdude]

Re: problem boot in xerox altalink B8090

Okay let's just step back for a minute.

The original call was for a "toner cartridge" issue.

A. Check and see if this machine is under a "Billing Impressions Plan"? i.e. PagePack, PerClick, etc...
B. Check the part number of the toner cartridge in the machine?
C. Remove all toner cartridges and try rebooting machine?
D. Does it get to a point where it asks for the toner cartridges?
E. If you install them one at a time, does it continue to boot after each installation?, or does it reboot after a particular cartridge, or after they all are installed?
F. Worst case apply a full "ALTBOOT" and remove all cartridges and see how far you get?

I have a suspicion that there was a mix-up between a "Sold" toner cartridge, and a "Metered" cartridge, and you exacerbated the situation by changing the NVM

Let us know.

[abdou]

Re: problem boot in xerox altalink B8090

I give to us more specification

first call the custmer changed the toner cartridge but the machine always request to change toner my first intervention I detect that the probleme is in the ATC senser I change the drum cartridge and the problem is resolved but the new toner cartridge display 10% so I decided to reseat NVM machine before reseating nvm the machine work very well only tne toner catrige display 10% with new cartrige after reaseating NVM the machine doesn't boot correctely, I give you other detail, the customer's electrical network is not stable

[Phil B.]

Re: problem boot in xerox altalink B8090

go back... pull the NVRAM module... reseat it and start again. double check everything you did before.

[abdou]

Re: problem boot in xerox altalink B8090

Thank you all for your help, I fixed the problme The USB port is loked so I can not load software by altboot procedure so I changed the SD card of a machine that work I load software by altboot procedure and whe the machine display remove flash drive and hold 0 to reboot I raise the power cord I handed the SD card of the machine and the machine work fine thank you