Xerox WC 3345 reboots

[omni]

Good day. We have an issue with WC 3345.When sending files via network port MFP reboots. And via USB all works fine.Updated firmware with no results. Problem still exists.
Thanks in advance.

[Phil B.]

Re: Xerox WC 3345 reboots

Good day. We have an issue with WC 3345.When sending files via network port MFP reboots. And via USB all works fine.Updated firmware with no results. Problem still exists.
Thanks in advance.

what happens when you ping the unit from a workstation?

are there any error codes recorded?

[omni]

Re: Xerox WC 3345 reboots

There are no error codes that can cause reboots, when I ping MFP from workststion ping losescwhen unit reboots.

[rockdude]

Re: Xerox WC 3345 reboots

So to be clear it "Does" or "Does Not" reboot when you ping the MFP?

Also try different IP address for MFP and let us know what happens?

[Phil B.]

Re: Xerox WC 3345 reboots

There are no error codes that can cause reboots, when I ping MFP from workststion ping losescwhen unit reboots.

OF COURSE you will lose connection when the machine reboots! there are REASON it reboots and MOST times they are contained in the ERROR LOG>

[omni]

Re: Xerox WC 3345 reboots

When I ping mfp it "does not' reboot. Error Log consists of jams and low toner errors, and no error codes that can cause reboot. MFP reboots when try to print via network port. Tried another IP and driver, problem still exists.

[marvin_PL]

Re: Xerox WC 3345 reboots

Did you solve the problem?

[omni]

Re: Xerox WC 3345 reboots

No, it still remains. You have the same?

[omni]

Re: Xerox WC 3345 reboots

No, it still remains. You have the same?

[marvin_PL]

Re: Xerox WC 3345 reboots

Yes

[IGEN93]

Re: Xerox WC 3345 reboots

Yes

initially check for the voltage and leakage current , there might be earthing problem from the lan cable , try changing the lan cable and check for symptoms . also check the lan port on the machine for both the led's are blinking or static .if the led on the printers lan port are steady and not blinking then remove the printer board and check the network IC for any damage or disturbance . surely there is some damage to the board.

[danservc]

Re: Xerox WC 3345 reboots

Good day. We have an issue with WC 3345.When sending files via network port MFP reboots. And via USB all works fine.Updated firmware with no results. Problem still exists.
Thanks in advance.

[Alexandr]

Re: Xerox WC 3345 reboots

You need to go to Diag Mode. Find clearing memory. After the reboot, the device will turn on with the choice of language and country. The problem will go away.