WC 5865i Firmware upgrade

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  • JLSam
    Senior Tech

    500+ Posts
    • Jun 2015
    • 601
    #1

    WC 5865i Firmware upgrade

    Long story short, Xerox Helpline advised me that this machine needs a software update to resolve a particular issue.

    Sure! I've done it plenty times before on previous models.

    So I download the firmware via support.xerox.com, download the manual upgrade, download the Manual upgrade. I copy and paste the 07319007534540 dlm file to USB(fat32) > altboot > FORCED_UPGRADE (no extension).

    I come back... who knows how long I didn't count. But it started saying "Device unavailable". And would reboot, again, and again in 10 minute intervals?

    Called Xerox, Rep says "Oh yeah, sometimes that firmware fails I don't use that one. Use this one, sends me a link to this file:
    Workcentre_5845-5890_system-sw07319004815000

    I repeat the process, and....It's been like this for over an hour. Haven't seen the upgrade form yet.

    Help would be appreciated.
    Tags: download, firmware, long, manual, upgrade
    • jhalfhide
      Trusted Tech

      250+ Posts
      • Apr 2015
      • 450
      #2

        Comment

        • mkdirs
          Trusted Tech

          Site Contributor
          100+ Posts
          • Oct 2014
          • 177
          #3
          Re: WC 5865i Firmware upgrade

          Try another USB
          If not
          Try to format HDD and altboot with 71.xxx.xxx
          Firmware if all ok upgrade to 72.xx
          Then to 73.xx
          Xerotk.com
          xerox copier technician

            Comment

            • xcopytech
              Service Manager

              1,000+ Posts
              • Aug 2006
              • 1747
              #4
              Re: WC 5865i Firmware upgrade

              I think that you tried to install wrong firmware.
              You should download install firmware for wc5865i not for wc5865.

              WorkCentre 5865i/5875i/5890i Drivers & Downloads

                Comment

                • jhalfhide
                  Trusted Tech

                  250+ Posts
                  • Apr 2015
                  • 450
                  #5
                  Re: WC 5865i Firmware upgrade

                  Originally posted by xcopytech
                  I think that you tried to install wrong firmware.
                  You should download install firmware for wc5865i not for wc5865.

                  WorkCentre 5865i/5875i/5890i Drivers & Downloads
                  Same firmware. No difference and the only difference between the i and non i is that the i came shipped with the newer software.


                  Sent from my iPhone using Tapatalk

                    Comment

                    • JLSam
                      Senior Tech

                      500+ Posts
                      • Jun 2015
                      • 601
                      #6
                      Re: WC 5865i Firmware upgrade

                      Originally posted by jhalfhide
                      Same firmware. No difference and the only difference between the i and non i is that the i came shipped with the newer software.
                      My USB does have an activity light. You can see it there on the picture. The machine was able to copy, but it did not print, for any computer, or any internal configuration reports. Thanks for the comment on the firmware, I was asking myself why Xerox Helpdesk would ask me to use a different firmware. So your comment puts my mind at ease.

                      Originally posted by mkdirs
                      Try another USB
                      If not
                      Try to format HDD and altboot with 71.xxx.xxx
                      Firmware if all ok upgrade to 72.xx
                      Then to 73.xx
                      How can I format the HDD when I can't access the user interface? If I let the machine boot normally, it says "Device unavailable" now, and continues to reboot again, and again. I can only get the 72.xxx.xxx version. I'll start with that.

                      Nevertheless, I am going back to that machine later, if anyone has any more ideas, your help is beyond appreciated.

                        Comment

                        • jhalfhide
                          Trusted Tech

                          250+ Posts
                          • Apr 2015
                          • 450
                          #7

                            Comment

                            • mkdirs
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Oct 2014
                              • 177
                              #8
                              Re: WC 5865i Firmware upgrade

                              Originally posted by JLSam
                              My USB does have an activity light. You can see it there on the picture. The machine was able to copy, but it did not print, for any computer, or any internal configuration reports. Thanks for the comment on the firmware, I was asking myself why Xerox Helpdesk would ask me to use a different firmware. So your comment puts my mind at ease.



                              How can I format the HDD when I can't access the user interface? If I let the machine boot normally, it says "Device unavailable" now, and continues to reboot again, and again. I can only get the 72.xxx.xxx version. I'll start with that.

                              Nevertheless, I am going back to that machine later, if anyone has any more ideas, your help is beyond appreciated.
                              To format HDD take it off connect the HDD to pc and format
                              When problem with SD you will get a white screen
                              Xerotk.com
                              xerox copier technician

                                Comment

                                • JLSam
                                  Senior Tech

                                  500+ Posts
                                  • Jun 2015
                                  • 601
                                  #9
                                  Re: WC 5865i Firmware upgrade

                                  UPDATE: So, we took the machine to the office. Boot up time is horrendous.

                                  So we tried the forced altboot again, not working. Stays in green screen. left it alone for 2 hours. same thing.

                                  Before I try the PWS forced altboot, I'm going to try and format the HDD with my PC. What file system should I use? Fat32? NTFS? 16?

                                  Any help, would be awesome.

                                    Comment

                                    • adriansto
                                      Service Manager

                                      Site Contributor
                                      VIP Subscriber
                                      1,000+ Posts
                                      • Nov 2007
                                      • 2329
                                      #10
                                      Re: WC 5865i Firmware upgrade

                                      Low level format if you can,
                                      If not, do chkdsk or fsck delete any partition from disk and do altboot again.
                                      Check the cable & connections from hdd to motherboard.

                                        Comment

                                        • mkdirs
                                          Trusted Tech

                                          Site Contributor
                                          100+ Posts
                                          • Oct 2014
                                          • 177
                                          #11
                                          Re: WC 5865i Firmware upgrade

                                          Originally posted by JLSam
                                          UPDATE: What file system should I use? Fat32? NTFS? 16?

                                          Any help, would be awesome.
                                          Do not format ... just delet all partition dont creat a new on
                                          Xerotk.com
                                          xerox copier technician

                                            Comment

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