WC7225 in non customer mode + admin login not accepted

[axyun]

Previously owned WC7225 in non customer mode. Computer unable to recognize machine. Tried login but admin and 1111 not accepted. Don't know user id and password. Any help is appreciated. Frank/AP

[adriansto]

Re: WC7225 in non customer mode + admin login not accepted

Previously owned WC7225 in non customer mode. Computer unable to recognize machine. Tried login but admin and 1111 not accepted. Don't know user id and password. Any help is appreciated. Frank/AP

Two solutions:
Generate reset code to set the password to default - it need machine serial number and total meter.
Machine software/ upgrade/reload using altboot.

[jhalfhide]

Re: WC7225 in non customer mode + admin login not accepted

Non customer mode is solved by changing NVM 616-014 to the value of 2 and rebooting. It will then run through initial setup (language, clock etc...)


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[axyun]

Re: WC7225 in non customer mode + admin login not accepted

Thank you guys. Much appreciated. To generate reset code would i go into CSE mode. My flashdrive with SM on it is not being recognized bt laptop and need to wait til I get to my desktop computer

[axyun]

Re: WC7225 in non customer mode + admin login not accepted

Able to help customer access networking after removing data related to previous owner that prevented customer from gaining access. Machine formerly owned by bank. So now customer is printing and all is well except can't access administrative mode as bank had their own id + password.

Adi, I wonder ifyou could help me here.
I would need to change id +password to default or to customer preference. I understand there is a procedure to reset id + password after entering CSE MODE.

I saw a procedure for the WC5225 but was told that there is a different procedure on the WC7225. Please advise.

I understand that Xerox can be called and after giving serial# and total they give a ten digit number but would prefer to do it thru UI Diagnostics/CSE MODE

Thank you for your help Adi + JH

[adriansto]

Re: WC7225 in non customer mode + admin login not accepted

I dont know how can that be done from service mode.
You need the reset code and follow the procedure from edoc for resseting the admin passwd to default.

[axyun]

Re: WC7225 in non customer mode + admin login not accepted

Thanks. I saw a procedure for WC5225 nd thought there might be one for WC7225.

[adriansto]

Re: WC7225 in non customer mode + admin login not accepted

Thanks. I saw a procedure for WC5225 nd thought there might be one for WC7225.

Nice to have service manual if you fix xerox copiers.

- machine status button
- select TOOLS tab then General
- select Features installation, enter the reset code =12 digits, then OK.

[axyun]

Re: WC7225 in non customer mode + admin login not accepted

Thank you Adi. I have SM but did not see this snd the 12 digit code must be gotten from Xerox after submitting serial # + total count.

[adriansto]

Re: WC7225 in non customer mode + admin login not accepted

Thank you Adi. I have SM but did not see this snd the 12 digit code must be gotten from Xerox after submitting serial # + total count.

Yes you can obtain the code from xerox customer helpdesk.

[axyun]

Re: WC7225 in non customer mode + admin login not accepted

Customer talked to a Xerox tech and "reinstalled software with altboot" . All is okay now. Thanks for your input, patience and understanding. Frank