Hi everyone,
I recently acquired a Document Centre 230ST with four trays and the high capacity portion on the side. Upon setting it up, the copier reads "Not Ready To Copy". I found a workup of common problems with these models at http://www.partsdrop.com/techinfo/enx_DC220cop1.pdf and have followed the directions outlined to no avail. The copier is NOT throwing any codes at all, it just is telling me it's not ready to copy. Upon entering diagnostics, User Interface (UI) is the only software level displayed. The link I gave said that it is a communications problem if that's the case.. The issue is I don't know where the communications problem comes into play. It displays the UI software as 20.4X. It displays nothing for DC, MF, and IIT...and for ESS, G3, HCF, and DSS it reads not installed. I don't have any software with the copier. Ah, also, it seems to think all the tray doors are open when they are clearly not open. When I choose an individual tray to print from, it tells me to close that tray. I've opened and closed them all, taken them out, checked for obvious problems...nothing. I could really use some help here if anyone has the time to take this issue on. I would be greatly appreciative and thanks in advance to anyone who may know what to do.
-Nate
I recently acquired a Document Centre 230ST with four trays and the high capacity portion on the side. Upon setting it up, the copier reads "Not Ready To Copy". I found a workup of common problems with these models at http://www.partsdrop.com/techinfo/enx_DC220cop1.pdf and have followed the directions outlined to no avail. The copier is NOT throwing any codes at all, it just is telling me it's not ready to copy. Upon entering diagnostics, User Interface (UI) is the only software level displayed. The link I gave said that it is a communications problem if that's the case.. The issue is I don't know where the communications problem comes into play. It displays the UI software as 20.4X. It displays nothing for DC, MF, and IIT...and for ESS, G3, HCF, and DSS it reads not installed. I don't have any software with the copier. Ah, also, it seems to think all the tray doors are open when they are clearly not open. When I choose an individual tray to print from, it tells me to close that tray. I've opened and closed them all, taken them out, checked for obvious problems...nothing. I could really use some help here if anyone has the time to take this issue on. I would be greatly appreciative and thanks in advance to anyone who may know what to do.
-Nate
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