Machine says "The toner cartridge is not fully installed. Pull out the cartridge and reinstall or press the C button to cancel"
At the bottom of the display 093-916 error is indicated. I will be detailed in my below description of this issue as it will likely help others with the same issue in the future.
Description 093-916 error:Toner CRUM Not In Position RAP The Toner CRUM is not in the proper position. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: The WC 5325/5330/5335 is shipped with “Worldwide Neutral” Toner Cartridge. When the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral configuration. When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differentiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner configuration can only be changed with a CRUM conversion. One or more Toner Cartridges are of the wrong type (i.e., a “Sold” cartridge installed in a “metered” configured machine.
Putting the origional empty toner back in the machine does not reset the error indication. Nor does cycling the power switch with the origional empty toner installed reset the 093-916 error.
Apparently, customer inadvertently purchased and tried to insert a "metered toner cartridge" I have ordered and will install the non metered cartridge to resolve the issue. It is also interesting that 093-916 and not 093-926 is displayed.
Question: Does the machine lock you out once the wrong toner has been installed or will just simply replacing the cartridge with the correct non-metered type toner resolve the issue and restore operation?
Either way......I will followup and post the results for future reference.
At the bottom of the display 093-916 error is indicated. I will be detailed in my below description of this issue as it will likely help others with the same issue in the future.
Description 093-916 error:Toner CRUM Not In Position RAP The Toner CRUM is not in the proper position. NOTE: When turning the power OFF, turn OFF the power switch first and then the main power switch. NOTE: The WC 5325/5330/5335 is shipped with “Worldwide Neutral” Toner Cartridge. When the cartridges shipped with the machine are installed, the machine is set to Worldwide Neutral configuration. When the first toner cartridge is replaced in the WC 5325/5330/5335, the Geographic Differentiation Code and Toner Cartridge Type in NVM are automatically changed to the same settings as the replacement cartridge. Once these NVM are set, the WC 5325/5330/5335 toner configuration can only be changed with a CRUM conversion. One or more Toner Cartridges are of the wrong type (i.e., a “Sold” cartridge installed in a “metered” configured machine.
Putting the origional empty toner back in the machine does not reset the error indication. Nor does cycling the power switch with the origional empty toner installed reset the 093-916 error.
Apparently, customer inadvertently purchased and tried to insert a "metered toner cartridge" I have ordered and will install the non metered cartridge to resolve the issue. It is also interesting that 093-916 and not 093-926 is displayed.
Question: Does the machine lock you out once the wrong toner has been installed or will just simply replacing the cartridge with the correct non-metered type toner resolve the issue and restore operation?
Either way......I will followup and post the results for future reference.
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