Hello There
I have a clients Xerox DC SC2020 displaying mentioned error message everytime an email scan is made. The email scan configuration is all good. Correct SMTP address with port number, no logins. Senders email address is correct plus all TCP IP4 details ip, gateway, DNS have all been entered correctly but I still get this error message when am trying to email scan.
I tried testing on a same model machine on a different network and email scan worked fine, no issues. I crosse checked the settings for this machine with the email scan issue machine and is all good.
I believe it could be a firmware issue, or client ICT issue that's needs to be properly looked at.
Kindly asking if any who may have came across the same issue and was able to rectify it assist me.
Thanks
I have a clients Xerox DC SC2020 displaying mentioned error message everytime an email scan is made. The email scan configuration is all good. Correct SMTP address with port number, no logins. Senders email address is correct plus all TCP IP4 details ip, gateway, DNS have all been entered correctly but I still get this error message when am trying to email scan.
I tried testing on a same model machine on a different network and email scan worked fine, no issues. I crosse checked the settings for this machine with the email scan issue machine and is all good.
I believe it could be a firmware issue, or client ICT issue that's needs to be properly looked at.
Kindly asking if any who may have came across the same issue and was able to rectify it assist me.
Thanks
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