WC 5335 system error

[wester]

I am not very familiar with Xerox, I have a customer that has a WorkCentre 5335 and it suddenly displayed "a system error has occurred turn off and on again". They and I have done this to no avail. Can someone point me in the right direction. Thank you in advance.

[wester]

Re: WC 5335 system error

Solved. The error code was in the lower left of screen. Code 116-365. To reset, power off. Press and hold the 4, power saver and cancel buttons while turning machine back on. Continue holding those three buttons until the machine resets itself.