Xerox B9136

[Wjameson]

Re: Xerox B9136

Update on B9136 - tech here for two days, replaced motors, put heaters in, put fans in, changed timing, replaced white feeder tyres with grey ribbed ones, ran for four days, jamming again today. needing a new board but none in the country

[Wjameson]

Re: Xerox B9136

Further to B9136 problems, machine is going to removed - can't fix it. Techs say machine is not designed to feed from tray two as main tray. Should have had a high capacity bin so sheet has straight thru feed. No room for that.

[Caffeine]

Re: Xerox B9136

Further to B9136 problems, machine is going to removed - can't fix it. Techs say machine is not designed to feed from tray two as main tray. Should have had a high capacity bin so sheet has straight thru feed. No room for that.

I'm sure it does fine with "standard" papers, but it is a bummer if they didn't spell that out for you. I know they push coated papers to the HCF trays 5, 6 or 7 vs the built-in 1, 2, 3 and 4.

What type of paper is it that you are having so much trouble with? Coated, or heavyweight? (Or coated heavyweight?)

Sorry to hear about your troubles.

[Phil B.]

Re: Xerox B9136

I'm sure it does fine with "standard" papers, but it is a bummer if they didn't spell that out for you. I know they push coated papers to the HCF trays 5, 6 or 7 vs the built-in 1, 2, 3 and 4.

What type of paper is it that you are having so much trouble with? Coated, or heavyweight? (Or coated heavyweight?)

Sorry to hear about your troubles.

another Q I have is WHAT was the paper type defined in the print driver?

does it work properly from the control panel ...

many printers have a problem with heavy coated cardstock.

all this wasn't defined by OP almost a YEAR ago!

[Wjameson]

Re: Xerox B9136

Paper is standard 80 gsm matte copier paper. It appears only to be a problem when feeding from tray 2. If I assign tray 1 as main tray it is fine.

[Phil B.]

Re: Xerox B9136

Paper is standard 80 gsm matte copier paper. It appears only to be a problem when feeding from tray 2. If I assign tray 1 as main tray it is fine.

sounds like you need to research the FLAWS vs what you want to do with the unit BEFORE you jump in with both feet..

frankly I wouldn't recommend a Xerox to put in the DOG house.. they cost more... the supplies are too highly priced.. and GOD FORBID they should need parts and/or service because most places with a trained Xerox tech are going to RAPE you for the service/parts needed. And after they are replaced for a newer model, they parts are hard to find... take it from a tech the has been working on them for multiple decades.

just an FYI

[Wjameson]

Re: Xerox B9136

print driver set to plain white paper. problem (jams) occur from both control panel and computer, and when it jams - it jams well and truly. Sheet is completely munted and requires disassembly to remove sometimes. I think the theory is the sheet is too fast from tray 2 to go around to the fuser.

[Wjameson]

Re: Xerox B9136

Out of my control unfortunately as it's a High School situation where management have signed a 5 year contract. So as far as maintenance goes it's all on Fuji Xerox, but I need a machine that is reliable for 125000 sheets a month. Their solution at the moment is replace it with a new C7785 colour machine - half the speed but at least it will go. You do get the feeling that techs only give you enough info as not to admit culpability. It has now for a week been producing fumes, I think from the cleaning web. Not pleasant in a confined space like my office.

[Phil B.]

Re: Xerox B9136

Out of my control unfortunately as it's a High School situation where management have signed a 5 year contract. So as far as maintenance goes it's all on Fuji Xerox, but I need a machine that is reliable for 125000 sheets a month. Their solution at the moment is replace it with a new C7785 colour machine - half the speed but at least it will go. You do get the feeling that techs only give you enough info as not to admit culpability. It has now for a week been producing fumes, I think from the cleaning web. Not pleasant in a confined space like my office.

that is beyond most duty cycles..

you should split the duty cycle between two machines.


anyways i'm done here

imho xerox units are crap

[xcopytech]

Re: Xerox B9136

I think that you have to change a tech not machine.
Have b9xxx on field and every machine print more then 400.000 per month without problems.

[Caffeine]

Re: Xerox B9136

Out of my control unfortunately as it's a High School situation where management have signed a 5 year contract. So as far as maintenance goes it's all on Fuji Xerox, but I need a machine that is reliable for 125000 sheets a month. Their solution at the moment is replace it with a new C7785 colour machine - half the speed but at least it will go. You do get the feeling that techs only give you enough info as not to admit culpability. It has now for a week been producing fumes, I think from the cleaning web. Not pleasant in a confined space like my office.

The C7785 doesn't have a cleaning web. By "producing fumes" I assume you're just referring to the smell of melting toner... If you're running ~125,000 sheets a month, you're going to get that, since this machine doesn't have an exhaust. There's nothing wrong or unusual or unsafe about it. If you're going to run a machine of the class of the C7785 at that volume, which is very considerable, that is the reality you would be accepting.

For that kind of volume, if you require no "smell" coming from it, PARTICULARLY if your office doesn't have very effective active ventilation, you have to get a machine which vents to the outside, that's all there is to that.

Also note, that even if you got multiple c7785's to spread the load but are still doing 125,000 a month, that would be better for the machines, because each one will be pushed less hard, but you are still going to have the smell, because you are still melting the exact same MANY KILOGRAMS of plastic toner onto paper in the same amount of time with machines which don't vent to the outside. If you are creating the exact same amount of melted plastic smell, but it is coming from two sources in the same location compared to one source, it is going to smell the same. Possibly worse, actually, because you are creating the smell twice as fast.

The C7785 is rated for up to 50,000 pages a month. Doesn't mean you can't do more, but that is their recommendation. At a whopping 2.5x their recommendation, though, you are asking for trouble. Don't confuse "Duty Cycle" with "Monthly Volume"... The duty cycle will be quite high, 300k for this model. That is what the machine should be physically capable of doing in a month without literally crumbling into a pile of crying whimpering plastic. It is not expected to be something you could ever do on an ONGOING basis. The monthly volume they recommend would be an amount it would be expected to produce, every month, without requiring more than the usual amount of maintenance.

For the C7785, if it fails you, that is not the machine's fault (assuming you're doing 125,000 a month). You can't fault a machine for not doing something it was never specified to do in the first place.

For the B9136, there is SOMETHING else going on there. Not being able to feed basic 80-90gsm paper reliably from Tray 2 is not an existing, known, or recurring problem on this or any of the Fuji Xerox color or B&W models. I'm absolutely not denying that you're having a problem, obviously, but it isn't with the B9136 as a whole. Perhaps that one is a lemon somehow. It sounds like a firmware corruption to me, to be honest. Fuji Xerox machines are very good at "moving the paper" to an easy to remove location, for the most part, during a jam. Sudden power-off jams are the worst, like when the electricity goes out, because it doesn't have the opportunity to do that. The paper literally just dead-stops wherever it was, no matter how inconvenient the location. But regular jams, although a pain, should NOT require disassembly of anything to clear the jam. Flipping a bunch of levers to get to the jam to clear it, sure. A little bit tricky to pull out in some cases, also, sure. But if you're touching a single screw to disassemble anything to clear a jam, the software isn't working right.

Best of luck.

[Wjameson]

Re: Xerox B9136

Thanks for your advice and input - I should have made it clearer that the fumes are coming from the B9136 machine. Possibly from the cleaning web as when pulled out the same odour is present. Could it be that the temperature has been increased to remedy the feed problem?
I,m now concerned that the solution offered of another C7785 is not going to handle the volumes we need.

[Phil B.]

Re: Xerox B9136

Thanks for your advice and input - I should have made it clearer that the fumes are coming from the B9136 machine. Possibly from the cleaning web as when pulled out the same odour is present. Could it be that the temperature has been increased to remedy the feed problem?
I,m now concerned that the solution offered of another C7785 is not going to handle the volumes we need.

increasing the fuser temp is ONLY going to create more "fumes" it doesn't have shit to do with the feed issue.

clearly you didn't READ what Caffeine had to say " The C7785 doesn't have a cleaning web. By "producing fumes" I assume you're just referring to the smell of melting toner... If you're running ~125,000 sheets a month, you're going to get that, since this machine doesn't have an exhaust."

YOU ARE OVER WORKING THE MACHINE. OTHER THAN A HIGHER END MACHINE ( $$$$$$$ ) i AM NOT AWARE OF -=ANY =- MACHINE THAT CAN HANDLE 125,000PGS A MONTH.

the odor COULD be coming from the matte paper.. you NEVER mentioned the brand.. being a SCHOOL I'm sure you are using the CHEAPEST brand possible... you defined PLAIN WHITE but are using MATTE? MATCH THE DRIVER TO THE PAPER.

I swear to GOD the MOST problems I have had in my 31+ years in this industry comes FROM THE SCHOOLS where they are SUPPOSED to be EDUCATED fools.

[Wjameson]

Re: Xerox B9136

increasing the fuser temp is ONLY going to create more "fumes" it doesn't have shit to do with the feed issue.

clearly you didn't READ what Caffeine had to say " The C7785 doesn't have a cleaning web. By "producing fumes" I assume you're just referring to the smell of melting toner... If you're running ~125,000 sheets a month, you're going to get that, since this machine doesn't have an exhaust."

YOU ARE OVER WORKING THE MACHINE. OTHER THAN A HIGHER END MACHINE ( $$$$$$$ ) i AM NOT AWARE OF -=ANY =- MACHINE THAT CAN HANDLE 125,000PGS A MONTH.

the odor COULD be coming from the matte paper.. you NEVER mentioned the brand.. being a SCHOOL I'm sure you are using the CHEAPEST brand possible... you defined PLAIN WHITE but are using MATTE? MATCH THE DRIVER TO THE PAPER.

I swear to GOD the MOST problems I have had in my 31+ years in this industry comes FROM THE SCHOOLS where they are SUPPOSED to be EDUCATED fools.

I did read what Caffeine had added - and I clearly pointed out that the fumes are not coming from the C7785, I know the C7785 does not have a cleaning web!!!!Like any organisation a school costs are important, 8o gsm Hi-White stock is an industry standard in New Zealand. Matte as opposed to gloss or silk. The driver is matched to the stock. As a mere minion who pushes the buttons I have to rely on the Senior management of our organisation to make decisions on equipment with the advice of Fuji Xerox. That advice was that a B9136 could more than handle our output. If the machine can't then it's a contractual matter for SLT and Fuji Xerox - like many industries today the guy who actually does the job comes last

[Caffeine]

Re: Xerox B9136

I did read what Caffeine had added - and I clearly pointed out that the fumes are not coming from the C7785, I know the C7785 does not have a cleaning web!!!!Like any organisation a school costs are important, 8o gsm Hi-White stock is an industry standard in New Zealand. Matte as opposed to gloss or silk. The driver is matched to the stock. As a mere minion who pushes the buttons I have to rely on the Senior management of our organisation to make decisions on equipment with the advice of Fuji Xerox. That advice was that a B9136 could more than handle our output. If the machine can't then it's a contractual matter for SLT and Fuji Xerox - like many industries today the guy who actually does the job comes last

The B9136 can handle 125,000 no problem. The rated monthly volume for it is up to 700,000. And the duty cycle is 3,000,000. (But again, duty cycle isn't really a very useful statistic.)

I think once you mentioned the C7785, the conversion became a little confused, but I think we're straightened out now.

You'll still have "smells" coming from the B9136. After all, you're still doing 125,000 prints. The B9136 can handle that volume no problem, but it still doesn't have an exhaust. And because it does have a cleaning web, and it does have oil impregnated into that cleaning web material, there could be some smell from it, too. The higher temp of the B9136 could, as you surmise, also make it smell a little more than a B9125 or a B9110, but none of this would be unsafe. Just... smelly.

Phil brought up a good point I think when he mentioned the matte paper, because he was referring to matte COATED paper, and I didn't think of that because I never use coated papers. There may be some terminology differences between the US and NZ printing worlds, but when we use the term "matte" here in the US, we are (usually) specifically referring to matte COATED papers. Uncoated papers are, by default, matte. But they're just uncoated. Matte/silk/dull/gloss COATED papers might have more issue in the built-in trays of the B9136, they are not rated for coated papers. Only uncoated papers. (You can select "coated" for them I believe, because they do allow you to TRY, but in the Expectations Document they specify that feed performance on the internal trays for coated paper is not expected to match the HCF. Different brands of paper will yield different results, too.)

And, in my experience, some coated papers can REALLY be STANKY when they cook in the fuser. Since I almost never use them, it always surprises me how much they STINK. Again, not unsafe, just unpleasant. Not really an office environment application. Because none of these smells or fumes would be even a little bit of concern in a print shop environment.

So, in summary, now that I think I've understood your situation correctly... In terms of volume, the C7785 is definitely not capable of 125k. You'd need 2, or really, 3. And as I recall you don't have the space or you'd just throw the HCF onto the B9136 and be done with it. The B9136 can easily handle 125k, with one hand tied behind its back, but you're having feed issues making it problematic. (And since none of these machines you'd be using vent to the outside, you will be facing some smells.) If what you are feeding is UNCOATED plain paper, you've got a lemon because there is zero reason for the B9136 be struggling on that paper in the slightest. If it is COATED 80-90gsm paper, then yes, there was a breakdown during the sales process because the B9136 is not "strong" on coated paper feeding from the main trays and should never be sold as such.

Hope you find a decent resolution.