Xerox work center 7556 wont scan or print but will copy now

[tonerjockey]

Hi guys,
this machine will copy, but now wont print or scan even locally to a USB. rebooting isn't helping now.


last April i replaced the SBC processor cooling fan for not working and taking a long time to reboot.

i remember some notes about possibly needing updating update firmware, but it sounded like a pain.


does anyone know this machine and this trouble?


thank you very much, Jim

[BaconSteve]

[Phil B.]

Re: Xerox work center 7556 wont scan or print but will copy now


+1

but I WOULD try checking HHD and if that is OK

do an altboot.. really not difficult ..just time consuming ..

[tonerjockey]

Re: Xerox work center 7556 wont scan or print but will copy now

Hi, thanks for the great info.


i am looking for my notes on ALTboot.
the Xerox site warned "it is highly recommended to consult with your Network or System Admin before performing any software (firmware) update. some updates may cause the machine to become non-complaint and cease to work as intended with the environment in which it is installed"


is it best to load the unzipped file onto a USB drive and insert it onto the left rear USB port??


what is the correct way to determine a bad HDD, listen to it, or try doing a 2 sided copy run?

[Phil B.]

Re: Xerox work center 7556 wont scan or print but will copy now

Hi, thanks for the great info.


i am looking for my notes on ALTboot.
the Xerox site warned "it is highly recommended to consult with your Network or System Admin before performing any software (firmware) update. some updates may cause the machine to become non-complaint and cease to work as intended with the environment in which it is installed"

*** IF the machine doesn't perform correctly, can it really fuck it up any more than it is?***

is it best to load the unzipped file onto a USB drive and insert it onto the left rear USB port??

***AltBoot has to have a certain file.. regular files will not work.. Please consult which ports to use**

what is the correct way to determine a bad HDD, listen to it, or try doing a 2 sided copy run?

** I think ( not positive ) there is a HDD check in Service Mode .. again refer to SM **

I have broken down my answers to each question ** xxx **

[BaconSteve]

Re: Xerox work center 7556 wont scan or print but will copy now

Hi, thanks for the great info.


i am looking for my notes on ALTboot.
the Xerox site warned "it is highly recommended to consult with your Network or System Admin before performing any software (firmware) update. some updates may cause the machine to become non-complaint and cease to work as intended with the environment in which it is installed"


is it best to load the unzipped file onto a USB drive and insert it onto the left rear USB port??


what is the correct way to determine a bad HDD, listen to it, or try doing a 2 sided copy run?

[tonerjockey]

Re: Xerox work center 7556 wont scan or print but will copy now

ok. i have down loaded the
File Download: 061.121.224.18803-General Release

• Filename WorkCentre_7500-system-sw_061.121.224.18803.zip
• Version 061.121.224.18803
• Date Oct 31, 2016
• Size 316.3 MB

from Xerox site. it has several folders listed ad DLM within the zipped file.


from there i get a page with 3 folders

zip folder 101 kb
a PDF document
and WorkCenter_7500-system-sw#06511... DLM file 323,776KB.


within the zip file is 3 folders

616540v2.dlm 10kb
616540v2_un.dlm 58kb
and a PDF instructions


so, i am confused. it lists several ways, one thru the web interface, with system admin user and password.

the other with a USB, but the name of file has to be specific.

its an hour round trip and they close early. the customer is using a backup machine for now so it gives me more time to get my act together...




sorry i am not up to speed on this unit. Jim

[BaconSteve]

[tonerjockey]

Re: Xerox work center 7556 wont scan or print but will copy now

Hi BaconSteve, i love your line 6.

ok, i like how you spelled it all out for me. it sounds like a super long waiting time. two 45 minute interludes, and still may have to reenter settings. what do you do durring that time?? sit in the car? or use the phone internet??


anyway i need to study your notes so i can envision what i need to do when i get here.

is ALTboot another term for reload firmware, or is it when the machine wont boot and this is like a back up disk on a computer when windows wont load?


they said after a half hour off, "its on and off. seems to work then just stops responding"


this is similar to the issue before i replaced the fan. i wonder if its bad. i will also check that, as the fan was a punny little china thing that seemed rather small for such an important job.


Jim

[Phil B.]

Re: Xerox work center 7556 wont scan or print but will copy now

Hi BaconSteve, i love your line 6.
ok, i like how you spelled it all out for me. it sounds like a super long waiting time. two 45 minute interludes, and still may have to reenter settings. what do you do durring that time?? sit in the car? or use the phone internet??
anyway i need to study your notes so i can envision what i need to do when i get here.
is ALTboot another term for reload firmware, or is it when the machine wont boot and this is like a back up disk on a computer when windows wont load?
they said after a half hour off, "its on and off. seems to work then just stops responding"
this is similar to the issue before i replaced the fan. i wonder if its bad. i will also check that, as the fan was a punny little china thing that seemed rather small for such an important job.
Jim

hey Jim.. as for what to do while waiting? I go to the bathroom and jerk my dick while thinking of the hot chick @ reception desk...

naw just kidding ...

really not much to do.. but I wouldn't leave the machine.. I've seen techs from other companies go to their car ( tools etc left there ) end users don't see any progress so they yank the power cord.. turn it back on and get pissed cuz it doesn't work.

I ALWAYS put a note on the machine "Do NOT Touch.. update in progress" if I have to step away from it.

Depending on the office.. I just break out my phone and play some TWD " No Man's Land"

some users say " you're playing games? can't you CLEAN the machine while waiting?" " No Ma'am I cannot open any doors/covers or I will have to start all over again! Is that what you want me to do? "


NO NO NO !

[BaconSteve]

[tonerjockey]

Re: Xerox work center 7556 wont scan or print but will copy now

perfect. yea, you have to babysit. im going to go out Friday as tomorrow i have a full day.

hope to get the proper file on USB and be ready.


i will see if i can find a sim routine to check HDD and i will also check that fan.

i guess if there a problem with the ? SD card.

i will likely post another followup question later or Friday.


thank you so much for all the useful help. i really appreciate it.

I hope you guys have a very nice day, Jim.

[BaconSteve]

Re: Xerox work center 7556 wont scan or print but will copy now

hey Jim.. as for what to do while waiting? I go to the bathroom and jerk my dick while thinking of the hot chick @ reception desk...

naw just kidding ...

really not much to do.. but I wouldn't leave the machine.. I've seen techs from other companies go to their car ( tools etc left there ) end users don't see any progress so they yank the power cord.. turn it back on and get pissed cuz it doesn't work.

I ALWAYS put a note on the machine "Do NOT Touch.. update in progress" if I have to step away from it.

Depending on the office.. I just break out my phone and play some TWD " No Man's Land"

some users say " you're playing games? can't you CLEAN the machine while waiting?" " No Ma'am I cannot open any doors/covers or I will have to start all over again! Is that what you want me to do? "


NO NO NO !

[Phil B.]

Re: Xerox work center 7556 wont scan or print but will copy now



Damn BaconSteve you found me out.. and here I thought I had that soo well hidden!

[tonerjockey]

Re: Xerox work center 7556 wont scan or print but will copy now

Hi Guys, a quick question followup.

i have now the heat sink paste, i didn't find a HDD at several places, but bought a 2.5 inch SSD 120 GB solid state drive.
does that sound like it will work if i need it??

also, with the Altboot file, 616540v2.dlm which is only 42.8 KB, but the WorkCentre_7500-system-sw#06112122418803#.DLM is 316 MB.

43KB don't sound like anything??



should i be using the 316MB file for this?

and is the HDD holding the file and perimeters on the machine, or just used for large print and duplex jobs?? i haven't changed a HDD / SSD in a Xerox, only Ricoh but its been a while. do i need to format? and i want to be safe than sorry, as i don't have the Xerox laptop or service software. so its better for me to say i cant, than fiddle and now its totally down and they have to call Xerox.


i figure i will recheck the SBC fan, remove the heat sink and reapply paste. i can do the USB altboot, but don't want to regret going there.


thank you very much, Jim