Dear Fellow Techs,
I have some unique challenges, on two separate copiers, but both seem related. One is a Xerox 7845 and the other a Xerox 5955. Both no longer accept the Admin - 1111 log in, and when I go to "Diagnostic Mode" the "Security" tab on one will not let me get rid of maintenance controls by Xerox. Tells me I need to call with the serial number and the codes given so they can turn them off. That's the WC5955.
On the WC7845, I can't even see the Security Tab under Diagnostics.
My questions are:
1.) how can I do a factory reset on these machines?
2.) will that set them back to their original default state without the Xerox Service controls on them? Or is there something else I must do?
3.) Moving forward, I've heard the new password is going to be the serial number of the machine? Is that true of any SPAR update, or is that just new machines being sold now, and older models will still have the standard username password combo?
To illustrate more, for those interested in the actual challenge I am facing... On the Xerox 5955, I can print, but when I go to copy, it asks for a code, and won't let me copy. In the GUI interface, it looks like Xerox's support is turned on, but there's no place in the GUI now for me to turn it off. Also, I cannot reach it in admin mode, or diagnostic mode. Pretty strange.
The Xerox 7845 also show that it's in Xerox's care, but it won't let me log into the admin mode, nor will it let me log into the diagnostic mode and see the "security" tab I'm used to seeing..
I sincerely appreciate any help you offer. Thank you!
Chris
I have some unique challenges, on two separate copiers, but both seem related. One is a Xerox 7845 and the other a Xerox 5955. Both no longer accept the Admin - 1111 log in, and when I go to "Diagnostic Mode" the "Security" tab on one will not let me get rid of maintenance controls by Xerox. Tells me I need to call with the serial number and the codes given so they can turn them off. That's the WC5955.
On the WC7845, I can't even see the Security Tab under Diagnostics.
My questions are:
1.) how can I do a factory reset on these machines?
2.) will that set them back to their original default state without the Xerox Service controls on them? Or is there something else I must do?
3.) Moving forward, I've heard the new password is going to be the serial number of the machine? Is that true of any SPAR update, or is that just new machines being sold now, and older models will still have the standard username password combo?
To illustrate more, for those interested in the actual challenge I am facing... On the Xerox 5955, I can print, but when I go to copy, it asks for a code, and won't let me copy. In the GUI interface, it looks like Xerox's support is turned on, but there's no place in the GUI now for me to turn it off. Also, I cannot reach it in admin mode, or diagnostic mode. Pretty strange.
The Xerox 7845 also show that it's in Xerox's care, but it won't let me log into the admin mode, nor will it let me log into the diagnostic mode and see the "security" tab I'm used to seeing..
I sincerely appreciate any help you offer. Thank you!
Chris
I know.
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