Xerox Docucolor 12 prints a blank document when sending to Fiery EX12

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  • howsimple

    #1

    Xerox Docucolor 12 prints a blank document when sending to Fiery EX12

    When I purchased the Docucolor 12 copier it can copy from the glass however when sending a job to the EX12 fiery nothing prints. I get a blank document. No error codes shows up. I looked on the Xerox site for any patches for the fiery, but I don't think it is the fiery.

    I connected the Fiery EX12 to another docucolor 12 copier and it worked. So, I know it is the copier and not the fiery. Do you know what I need to do so the copier can accept the fiery EX12. It was working fine for months and all of a sudden it started printing nothing. I just get a blank document. Is there a way to go into the diagnostic and correct the problem? Thanks!
    Keith
    Last edited by Guest; 01-19-2009, 01:39 AM.
  • xcopytech
    Service Manager

    1,000+ Posts
    • Aug 2006
    • 1792

    #2
    If you tried with 2 fiery`s and also check cabels then check VSEL Base TTL PWB (PWB on which connect fiery`s cables), and VSEL Extension PWB

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    • TzALbg
      Trusted Tech

      100+ Posts
      • Dec 2007
      • 111

      #3
      Try to reinteall fiery system softwere

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      • howsimple

        #4
        Thanks, I found a lose plug inside the copier. It works now.

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