Xerox Workcentre Pro 245 - search for an upgrade file with the extension .ugd

[Technoman]

[Phil B.]

Re: Xerox Workcentre Pro 245 - search for an upgrade file with the extension .ugd

with network dropping I don't think firmware is the fix.

how is it connected to server? could it be a switch or router going south?

[adriansto]

Re: Xerox Workcentre Pro 245 - search for an upgrade file with the extension .ugd

What machine software version ?

[Technoman]

Re: Xerox Workcentre Pro 245 - search for an upgrade file with the extension .ugd

There is still communication through the router. The tasks go away from the computer, but the printer does not know what to do with the task, it hangs in the unfinished printed works with the inscription: "The resources required for this work are not known at present."
The printout of the system configuration report also does not go to print - it hangs in unfinished print jobs with the status "Waiting"

System Set: 13.60.022.000
Software Upgrade: 12.026.004
GUI Software Upgrade: 12.023.000

[Phil B.]

Re: Xerox Workcentre Pro 245 - search for an upgrade file with the extension .ugd

There is still communication through the router. The tasks go away from the computer, but the printer does not know what to do with the task, it hangs in the unfinished printed works with the inscription: "The resources required for this work are not known at present."
The printout of the system configuration report also does not go to print - it hangs in unfinished print jobs with the status "Waiting"

System Set: 13.60.022.000
Software Upgrade: 12.026.004
GUI Software Upgrade: 12.023.000

sounds like you are sending a job (PS?) that the unit doesn't support...

does it have Post Script?

what are you trying to print?

[Technoman]

Re: Xerox Workcentre Pro 245 - search for an upgrade file with the extension .ugd

I'm trying to print a test page from a computer.
It is significant that the internal configuration report stopped printing - the printer must print it

[adriansto]

Re: Xerox Workcentre Pro 245 - search for an upgrade file with the extension .ugd

I'm trying to print a test page from a computer.
It is significant that the internal configuration report stopped printing - the printer must print it

Because you reload software version 12.xxxxx which is only for copier.
Version 13.xxxx software is for copier printer and 14.xxxx is for complete with postscript option on machine.
You need to do altboot procedure on the machine with upper version of system software.