Xerox Workcentre 7556 Crazy weird random smudges

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  • bjquines
    Junior Member
    • Sep 2019
    • 5

    Xerox Workcentre 7556 Crazy weird random smudges

    Hi,

    I've been having weird smudges when printing, sometimes it disappears. Most of the time it shows, tech supports couldn't figure out what the problem is so I was hoping to get some answers in this forum. Most of the time it was the Magenta, but as you can see in the other photo, this includes the Yellow and Cyan. Hope to here from you guys, TIA!
    83071271_787255068445465_5720200932742922240_n.jpg83473027_616819002436060_2611707314196971520_n.jpg
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22808

    #2
    Re: Xerox Workcentre 7556 Crazy weird random smudges

    Originally posted by bjquines
    Hi,

    I've been having weird smudges when printing, sometimes it disappears. Most of the time it shows, tech supports couldn't figure out what the problem is so I was hoping to get some answers in this forum. Most of the time it was the Magenta, but as you can see in the other photo, this includes the Yellow and Cyan. Hope to here from you guys, TIA!
    [ATTACH=CONFIG]44745[/ATTACH][ATTACH=CONFIG]44746[/ATTACH]
    what are the page counts on: ITB ..Drums..Dev units.. fuser?

    are you feeding paper SEF or LEF?

    it could be the ITB ..but I would look closer at drum/devs

    Comment

    • bjquines
      Junior Member
      • Sep 2019
      • 5

      #3
      Re: Xerox Workcentre 7556 Crazy weird random smudges

      Originally posted by Phil B.
      what are the page counts on: ITB ..Drums..Dev units.. fuser?

      are you feeding paper SEF or LEF?

      it could be the ITB ..but I would look closer at drum/devs
      Hi, thank you for the quick response, tech supports already checked that. This unit was overhauled (cleaned). This resolves the issue and printer worked properly again for about a week, then it came back.
      I'm guessing that the toner is leaking somewhere inside the machine?

      I'm using LEF, how can I check the count sir?

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22808

        #4
        Re: Xerox Workcentre 7556 Crazy weird random smudges

        Originally posted by bjquines
        Hi, thank you for the quick response, tech supports already checked that. This unit was overhauled (cleaned). This resolves the issue and printer worked properly again for about a week, then it came back.
        I'm guessing that the toner is leaking somewhere inside the machine?

        I'm using LEF, how can I check the count sir?
        Print counter logs..

        Sent from my SM-G960U using Tapatalk

        Comment

        • bjquines
          Junior Member
          • Sep 2019
          • 5

          #5
          Re: Xerox Workcentre 7556 Crazy weird random smudges

          Originally posted by Phil B.
          Print counter logs..

          Sent from my SM-G960U using Tapatalk
          Total Impressions 302916
          Black Impressions 131006
          Black Copied Impressions 31445
          Black Printed Impressions 99051
          Color Impressions 171910
          Color Copied Impressions 8323
          Color Printed Impressions 163316
          Embedded Fax Impressions 486
          Internet Fax Impressions 0
          Server Fax Impressions 0
          Large Impressions 23595
          Black Large Impressions 11135
          Color Large Impressions 12460
          Stored Image Printed Impressions 0
          Black Stored Image Printed Impressions 0
          Color Stored Image Printed Impressions 0
          Black Copied Sheets 29963
          Color Copied Sheets 7897
          Black Printed Sheets 80481
          Color Printed Sheets 123182
          Embedded Fax Sheets 486
          Black Copied 2 Sided Sheets 1164
          Color Copied 2 Sided Sheets 744
          Black Printed 2 Sided Sheets 15515
          Color Printed 2 Sided Sheets 43189
          Embedded Fax 2 Sided Sheets 0
          Black Copied Large Sheets 1275
          Color Copied Large Sheets 2277
          Black Printed Large Sheets 9572
          Color Printed Large Sheets 9679
          Embedded Fax Large Sheets 0
          Embedded Fax Images Sent 964
          Internet Fax Images Sent 0
          E-mail Images Sent 0
          Server Fax Images Sent 0
          Network Scanning Images Sent 33
          Power On Impressions 8
          Is this right?

          Comment

          • bjquines
            Junior Member
            • Sep 2019
            • 5

            #6
            Re: Xerox Workcentre 7556 Crazy weird random smudges

            My reply is not showing.84513848_565429580720161_5085483579044003840_n.jpg

            Comment

            • bjquines
              Junior Member
              • Sep 2019
              • 5

              #7
              Re: Xerox Workcentre 7556 Crazy weird random smudges

              This is what the counter shows sir.
              84566946_1481011398689449_8428409784054579200_n.jpg

              Comment

              • xeroxsharp
                Trusted Tech

                250+ Posts
                • Nov 2008
                • 270

                #8
                Re: Xerox Workcentre 7556 Crazy weird random smudges

                Originally posted by bjquines
                Hi,

                I've been having weird smudges when printing, sometimes it disappears. Most of the time it shows, tech supports couldn't figure out what the problem is so I was hoping to get some answers in this forum. Most of the time it was the Magenta, but as you can see in the other photo, this includes the Yellow and Cyan. Hope to here from you guys, TIA!
                [ATTACH=CONFIG]44745[/ATTACH][ATTACH=CONFIG]44746[/ATTACH]
                IBT belt cleaner must be changed, not only cleaned. Scan2
                Scan1 - Magenta drum R3 is not ok, try to place it on location R2 or R4, but then the smudges must change colour.

                Comment

                • Exok
                  Senior Tech

                  500+ Posts
                  • Jun 2011
                  • 750

                  #9
                  Re: Xerox Workcentre 7556 Crazy weird random smudges

                  The magenta marks going from front of the machine to the back looks to be a bad drum. The multi color stripes going in the paper path direction look to be a bad transfer belt cleaner.

                  Comment

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