DOCUCOLOUR 240

[Guest]

I have a DC 240 that shows an error code 010-320. I have looked in the manual but this code isnt listed, does anyone know what this code is and how it is resolved ? I have tried replacing the heat unit but this has no effect and the code does not resolve. Is there an engineer reset code ?
I have tried switching on and off several times and even tried a different fiery unit, but none of this has sorted the code and the machine is "dead" at present. Any help or advice would be great

[CopierTechofOmens]

It's in the manual...

Heat Roll Over Heat Failure. Short in the Wiring harness/AC Drive PWB/MCU PWB. Check In that order

[CopierTechofOmens]

To Reset the code, NVM 744-156 needs to be set to 0.

[itsprint]

thanks for the advice, unfortunately the UK user manual doesnt list the code, and i dont know how to reset the code either, can you access the engineers screens from the xerox control panel or is it by pc / laptop ? if it is the latter i cant netwrok connect to the machine as this fault code is blocking any connection to the machine other than the 240 control panel.
is an engineer manual downloadable from somewhere ? as the user guide only has light maintenance ?
thanks for your help, much appreciated
regards
JB

[CopierTechofOmens]

Diagnostics is available through the UI as well as through PWS. You can get into diagnostics through the User Inter face by holding *&#(..sp:"'!{ERROR #46 TRANSMISSION TERMINATED}

[Gabo]

Do you know what the NVM should read on the same error 010-320 for the DOCUCOLOR 260, i go to the NVM and apply the code 744-156, but it gives me a value of 215 and when I type the 0 it says value is incorrect, I tried with 200 and it accepts it but doesnt erase the error from showing.

Any help??

thanks