Xerox Nuvera 100EA Fault Code - PEM 094320

[DT Xerox]

Hello all, new to the forum here. We have a 10 year old Xerox Nuvera 100EA. We just started getting Print Engine Module fault code: PEM-09-4320. We are trying to get a couple more months from this machine before we change locations and any help would be appreciated. Xerox EOL our maintenance contract in March.

[adriansto]

Re: Xerox Nuvera 100EA Fault Code - PEM 094320

09-4320 belt tension problem. Check belt tension motor or tension sensor.
Why you dont buy service manual for this machine ?

[DT Xerox]

Re: Xerox Nuvera 100EA Fault Code - PEM 094320

Thank you so much for the reply. We would love to purchase a service manual. Do you know where we can we find one for purchase?

[Phil B.]

Re: Xerox Nuvera 100EA Fault Code - PEM 094320

Thank you so much for the reply. We would love to purchase a service manual. Do you know where we can we find one for purchase?

Post your manual requests here : https://www.copytechnet.com/forums/s...nual-requests/ (for free)

IF you make a small ($5-10) CONTRIBUTION to CTN you will receive a CONTRIBUTOR badge and your profile, people with the manuals etc are more willing to help a Contributor to this site.

ALL contributions go solely for the site, no tech profits from any Contribution.

there are people here that will SELL you manuals/software... but again they charge and none of those funds go to the site.

[DT Xerox]

Re: Xerox Nuvera 100EA Fault Code - PEM 094320

Thanks Phil, good suggestion. Just contributed. After searching past posts for a manual request for a Xerox Nuvera, I did find this one for a Xerox Nuvera 120 (very similar to the 100). It looks like it is only available as an electronic document for a PWS laptop.

One of the tech's at Xerox was able to tell me that fault code was referring to "PR Belt not properly tensioned". He couldn't give me any other details on adjusting it. I cleaned it the pitch xerographic belt with compressed air and a lint free cloth, but no luck.

So it looks like I will need to do some research on PWS laptops to get any further on this issue. Any suggestions for any other ideas, or obtaining a PWS laptop that will work with this Xerox Nuvera would be appreciated.

[adriansto]

Re: Xerox Nuvera 100EA Fault Code - PEM 094320

Thanks Phil, good suggestion. Just contributed. After searching past posts for a manual request for a Xerox Nuvera, I did find this one for a Xerox Nuvera 120 (very similar to the 100). It looks like it is only available as an electronic document for a PWS laptop.

One of the tech's at Xerox was able to tell me that fault code was referring to "PR Belt not properly tensioned". He couldn't give me any other details on adjusting it. I cleaned it the pitch xerographic belt with compressed air and a lint free cloth, but no luck.

So it looks like I will need to do some research on PWS laptops to get any further on this issue. Any suggestions for any other ideas, or obtaining a PWS laptop that will work with this Xerox Nuvera would be appreciated.

Even with the pws laptop you need to be hard training to do self service on this machine.
It's good ideea to be in touch with your xerox tech.
Also the pws laptop with the proper edocs and tools is expensive.

[DT Xerox]

Re: Xerox Nuvera 100EA Fault Code - PEM 094320

We got the Nuvera back up and running for the time being. It turned out it was a bad PR Tension Motor. Thanks everybody for all your help on here, especially Milo & Adi!

[Phil B.]

Re: Xerox Nuvera 100EA Fault Code - PEM 094320

thanks for the fix

[adriansto]

Re: Xerox Nuvera 100EA Fault Code - PEM 094320

We got the Nuvera back up and running for the time being. It turned out it was a bad PR Tension Motor. Thanks everybody for all your help on here, especially Milo & Adi!

Welcome !