Need Xerox tech support

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  • midos67
    Junior Member
    • Sep 2015
    • 4
    #1

    Need Xerox tech support

    Hello,
    I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you
    Tags: diagnostics, fix, service
    • Jake2o
      Trusted Tech

      250+ Posts
      • Dec 2007
      • 325
      #2
      Re: Need Xerox tech support

      How are you getting on with this?

        Comment

        • adriansto
          Service Manager

          Site Contributor
          VIP Subscriber
          1,000+ Posts
          • Nov 2007
          • 2329
          #3
          Re: Need Xerox tech support

          Originally posted by midos67
          Hello,
          I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you
          What pws version do you have ?
          What Nuvera edoc version ? Be sure the FTP Address is set for 10.40.101.32 from IP Config Tool.

            Comment

            • zagrex
              Technician

              50+ Posts
              • Dec 2011
              • 63
              #4
              Re: Need Xerox tech support

              Originally posted by midos67
              Hello,
              I recently purchased a used igen 3 when I powered it on it has the error code xpe-03-3102, xpe-13-5010, and others . I couldn't get to diagnostics. I also have a nuvera 120 c/p changed the nvm battery and now shows "printer device inactive" and C16 355 mesages, and could not get to diagnostics to fix it. We are located in a country where there are no service providers for such machines. However, it is worth noting that I have the PWS and trying to fix them myself. Any service provider that can help out please contact me at midos67@yahoo.com. Thank you

              Hello
              I can help with the problem, but the problem software system needs to be physically intervened

                Comment

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