Xerox C60 copy quality issues

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  • mshabban
    Trusted Tech
    • Jan 2017
    • 101

    Xerox C60 copy quality issues

  • jhalfhide
    Trusted Tech

    250+ Posts
    • Apr 2015
    • 450

    #2
    Re: Xerox C60 copy quality issues

    You don't seem to have said what the actual quality issue is. Can you post an example? Have you tried test pages from service mode?

    Sent from my LYA-L09 using Tapatalk

    Comment

    • mshabban
      Trusted Tech
      • Jan 2017
      • 101

      #3
      Re: Xerox C60 copy quality issues

      Originally posted by jhalfhide
      You don't seem to have said what the actual quality issue is. Can you post an example? Have you tried test pages from service mode?

      Sent from my LYA-L09 using Tapatalk

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22808

        #4
        Re: Xerox C60 copy quality issues

        what gsm of the paper?

        what is the PC calling for as far as the weight?

        what is the copier think it is printing to?

        are they using genuine OEM toner/drums

        post examples in PDF format

        Comment

        • mshabban
          Trusted Tech
          • Jan 2017
          • 101

          #5
          Re: Xerox C60 copy quality issues

          Originally posted by Phil B.
          what gsm of the paper?

          what is the PC calling for as far as the weight?

          what is the copier think it is printing to?

          are they using genuine OEM toner/drums

          post examples in PDF format

          Comment

          • Phil B.
            Field Supervisor

            10,000+ Posts
            • Jul 2016
            • 22808

            #6
            Re: Xerox C60 copy quality issues

            so when you pull the toners does it say XEROX GENUINE ?

            print the Config page and post it... the machine will display what paper setting is for each tray Type .. size ..weight

            when you turn the machine on does it print a settings page at startup?

            can you use the IP address to login to the machine?

            Comment

            • mshabban
              Trusted Tech
              • Jan 2017
              • 101

              #7
              Re: Xerox C60 copy quality issues

              Originally posted by Phil B.
              so when you pull the toners does it say XEROX GENUINE ?

              print the Config page and post it... the machine will display what paper setting is for each tray Type .. size ..weight

              when you turn the machine on does it print a settings page at startup?

              can you use the IP address to login to the machine?

              Comment

              • JR2ALTA
                Service Manager

                Site Contributor
                1,000+ Posts
                • Feb 2010
                • 2017

                #8
                Re: Xerox C60 copy quality issues

                You can't run Xerox production machines using default paper settings. You need to go into admin mode and create your own paper catalogue. You need to print out a transfer adjustment chart (SIQA) and select the row of colors will the best fill. This is the only way to avoid mottle and density issues.

                This video should be the same as a C60 or close enough.

                Xerox Versant 180 Simple Image Quality Adjustment / SIQA Image Transfer - YouTube

                Comment

                • JR2ALTA
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2010
                  • 2017

                  #9
                  Re: Xerox C60 copy quality issues

                  Originally posted by Phil B.
                  what gsm of the paper?

                  what is the PC calling for as far as the weight?

                  what is the copier think it is printing to?

                  are they using genuine OEM toner/drums

                  post examples in PDF format
                  It's all about the paper on these.

                  Comment

                  • Phil B.
                    Field Supervisor

                    10,000+ Posts
                    • Jul 2016
                    • 22808

                    #10
                    Re: Xerox C60 copy quality issues

                    Originally posted by JR2ALTA
                    It's all about the paper on these.
                    Xerox has always ( as far as I know ) a very narrow media requirements.

                    Comment

                    • Murv
                      Sr. Escalations Analyst

                      100+ Posts
                      • Mar 2021
                      • 180

                      #11
                      Re: Xerox C60 copy quality issues

                      I hate to be THAT guy, but I'm going to be THAT guy - Samples or it didn't happen.

                      Comment

                      • Sn0wlink
                        On-Site Engineer

                        Site Contributor
                        • Dec 2020
                        • 35

                        #12
                        Re: Xerox C60 copy quality issues

                        As said previously, samples are needed to make a good diagnosis. However my first guess is to setup a custom paper profile as it sounds like a toner transfer problem.
                        There's the tool the works, Then there's the tool that is Right!
                        https://www.sn0wlink.com

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