WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

[Sn0wlink]

Location, Europe and UK

There are problems with batches of toner from Xerox. Any toner that was manufactured before 23rd February should be treated with caution.
These toner cartridges may contain larger particles which will cause damage to:
Developer, Image Drums, IBT Belt, IBT Cleaner blade.

Visible issues:
large drum impact spots and head to tail streaking will appear on prints.

Known Affected Machines
Versant 80/180/280/2100/3100/4100

* This is not official information from Xerox as of this post, hopefully another engineer will confirm this soon.

[EDIT]
New information suggests that the problem started sometime at the end of 2020.

[azehnali]

[Sn0wlink]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

(estimated) July 2020 - 23rd Feb 2021 is not really seven years?

[jhalfhide]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

There is an official bulletin on this. Eureka tip #1463964

Investigation is ongoing, to determine the scope of the problem.

Solution is to replace consumables and perform a full toner delivery system clean.

Clean as follows: Toner Dispense, Developer Housing, Xerographic Drawer Area, ROS Windows, MOB Assy, IBT Cleaner, IBT Belt Assy, NOHAD ducts and finally, once machine powered on and run for a bit, then replace filters last

Sent from my LYA-L09 using Tapatalk

[Sn0wlink]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

There is an official bulletin on this. Eureka tip #1463964

Investigation is ongoing, to determine the scope of the problem.

Solution is to replace consumables and perform a full toner delivery system clean.

Clean as follows: Toner Dispense, Developer Housing, Xerographic Drawer Area, ROS Windows, MOB Assy, IBT Cleaner, IBT Belt Assy, NOHAD ducts and finally, once machine powered on and run for a bit, then replace filters last

Sent from my LYA-L09 using Tapatalk

Could you keep us posted of any major updates if they occur.
Thanks

[xcopytech]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

Check attachment

[Sn0wlink]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

Check attachment

Thanks, Much appreciated.

[fugglefeet]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

Hi all,

Regrettably I had to walk down this road and encountered this with one of our customers. We have had several others also reporting the same problem with drums being damaged from the toner.

Hope this helps.

fugglefeet

[jhalfhide]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

We have noticed a significant increase in drum usage too. I'm not saying anything more just yet, until I've been by to the various customers to collect the drums they have kept by for us.

Sent from my LYA-L09 using Tapatalk

[fugglefeet]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

Hi all,

If it's any consolation, on one site alone there was close to 10 damaged drums as a result of the contaminated toner. This pattern was observed around April-May of this year with various sites reporting replacing drums due to ~148mm dots from various stations causing the problem and the drums not reaching yield.

fugglefeet

[fatfingers73]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

Is there any update on this issue?

I'm still getting this problem on 2x V80s with toner dated Apr 21.

I've followed the full cleaning procedure to the letter.

Thanks all and have a good weekend

[Sn0wlink]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

Is there any update on this issue?

I'm still getting this problem on 2x V80s with toner dated Apr 21.

I've followed the full cleaning procedure to the letter.

Thanks all and have a good weekend

Not really, Xerox engineers are just stripping and cleaning as needed. Flushing toner and replacing developer is the standard fix atm.

[fatfingers73]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

Ok thanks for that.

Are you aware of any warranty returns procedure set up by Xerox?

Not really, Xerox engineers are just stripping and cleaning as needed. Flushing toner and replacing developer is the standard fix atm.

[jhalfhide]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

It does appear that it is not affecting SOLD toner for these models, only METERED.

We're thanking ourselves lucky that we are an ASP and thus all of our toner is SOLD.

We haven't had a single instance on our many versants.

Today I experienced it on a 2nd hand 2100 that came in with metered toner, but it was one being refurbed with all new drums/Devs anyway so I just got some SOLD consumables too.

Sent from my LYA-L09 using Tapatalk

[fatfingers73]

Re: WARNING: Xerox Toner - Damaged stock (Technical Bulletin)

Does anyone know the date this started?

I'm going through all my toners today and moving the bad ones to one side.

I know anything after 12th April 2021 should be ok, but I've got some dated April 2020?

Should this be OK?

Thanks