Xerox 8570 Recover Firmware

[AlexRust]

Please help - after upgrading firmware on Xerox 8570 printer rebooted and nothing on the screen and red light flashes. Can it be fixed?

[Phil B.]

Re: Xerox 8570 Recover Firmware

Please help - after upgrading firmware on Xerox 8570 printer rebooted and nothing on the screen and red light flashes. Can it be fixed?

are you sure you uploaded the proper firmware? correct region?

how did you do the firmware upgrade via ALTBOOT?

[AlexRust]

Re: Xerox 8570 Recover Firmware

Firmware downloaded from Xerox website:

https://www.support.xerox.com/en-us/product/colorqube-8570/content/128422

I have tried via network it was loading till 46% and then reboot and still old firmware (I probably should stop at that point), then I connect USB and uploaded via Windows Xerox File Downloader Utility, this time is went all the way, I even saw message writing to nvram, after that it rebooted with red light flashing and nothing on the screen. Can you help?

[Phil B.]

Re: Xerox 8570 Recover Firmware

Firmware downloaded from Xerox website:
ColorQube 8570 / 8870 Firmware Release - SER72 - ColorQube 8570 - Xerox

I have tried via network it was loading till 46% and then reboot and still old firmware (I probably should stop at that point), then I connect USB and uploaded via Windows Xerox File Downloader Utility, this time is went all the way, I even saw message writing to nvram, after that it rebooted with red light flashing and nothing on the screen. Can you help?

Try usb ALTBOOT

Sent from my SM-G960U using Tapatalk

[AlexRust]

Re: Xerox 8570 Recover Firmware

Can you provide instruction on how to load firmware via ALTBOOT? Should I try to load same firmware?

[Phil B.]

Re: Xerox 8570 Recover Firmware

Can you provide instruction on how to load firmware via ALTBOOT? Should I try to load same firmware?

1) are you a tech? IF NO hire a tech or someone here might be willing to help
2) google the instrutions
3) altboot is special firmware should be on xerox website

the link you provided is not recovery firmware.

[AlexRust]

Re: Xerox 8570 Recover Firmware

I am Kyocera tech, I inherited this beast and need help. I am happy to hire tech but cannot find any locally.

Can I hire you?

The link I provided is for firmware I was trying to install. I know I need .dlm file to recover and link to .dlm file possibly this one:

https://www.support.xerox.com/support/_all-products/file-download/enus.html?contentId=128422

"Edit" link above is not correct "End of Edit"

Do you know anybody who can help if you are not available?

[AlexRust]

Re: Xerox 8570 Recover Firmware

1) are you a tech? IF NO hire a tech or someone here might be willing to help
2) google the instrutions
3) altboot is special firmware should be on xerox website

the link you provided is not recovery firmware.

Is Anybody here can help me with this? I cannot find on Xerox website anything about altboot option for 8570...

[Murv]

Re: Xerox 8570 Recover Firmware

Is Anybody here can help me with this? I cannot find on Xerox website anything about altboot option for 8570...

Assuming you are talking about a ColorQube 8570 you've got three ways to load the firmware:

The FW Downloader Tool <-- best bet (Xerox File Downloader Utility - Phaser 8500/8550 - Xerox)
Via CWIS (the embedded web page on the machine)
FTP session and PUT

[Murv]

Re: Xerox 8570 Recover Firmware

CQ8570_8870_SER72_Release_Notes_4.72.0.pdf