Xerox Altalink Firmware Failed -

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  • monstercopier
    Technician

    50+ Posts
    • Jun 2019
    • 50

    #1

    Xerox Altalink Firmware Failed -

    Hi All I have 3 Xerox C8155 Altalinks. I was updating firmware from the web interface. It worked fine on 1 machine. Tried it on the 2nd machine and it failed. Tried the 3rd machine and it failed too. I tried to do it from a USB but am getting corrupt dlm. Downloaded firmware directly from the Xerox website. As I mentioned the same files work on 1 machine not sure why the failure on the other 2. Any advice is appreciated as I am supposed to deliver these copiers next week. Hopefully I have not bricked them. Usually deal with Ricoh but this customer insisted on Xerox.
  • xcopytech
    Service Manager

    1,000+ Posts
    • Aug 2006
    • 1783

    #2
    Perform special altboot

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    • adriansto
      Service Manager

      Site Contributor
      VIP Subscriber
      1,000+ Posts
      • Nov 2007
      • 2375

      #3
      On xerox website = support.xerox.com is machine software for upgrade only. If you have bad software broke or machine hdd_ssd with problems you need complete altboot software version and if you change the hdd_ssd then you need special altboot software files.
      Also problems with upgrade from one major version to upper version like 113.xxx to 114.xxx or 118.xxx and so on.
      What software version did you used?

      Comment

      • monstercopier
        Technician

        50+ Posts
        • Jun 2019
        • 50

        #4
        Originally posted by adriansto
        On xerox website = support.xerox.com is machine software for upgrade only. If you have bad software broke or machine hdd_ssd with problems you need complete altboot software version and if you change the hdd_ssd then you need special altboot software files.
        Also problems with upgrade from one major version to upper version like 113.xxx to 114.xxx or 118.xxx and so on.
        What software version did you used?
        Thanks for your reply I had another tech do it for me. Not sure what they did, but I was in a jam and needed it ASAP.

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