[Error Code] altalinkC8155 Wont connect to the internet after software upgrade

[janik123]

Hello, I have updated a Xerox AltaLink C8155 from version 114.010.002.21400 to 120.010.014.14400. After a successful upgrade and restarting the printer with the software upgrade paper stating that the upgrade was successful, I cannot connect to the network via cable. I am getting the error "Limited IPv4 connectivity. Only local IPv4 network communication is available. No IPv4 router configured. Notify your local system administrator." I tried using DHCP, but to no avail; the printer refuses to connect to the network

[adriansto]

Hello, I have updated a Xerox AltaLink C8155 from version 114.010.002.21400 to 120.010.014.14400. After a successful upgrade and restarting the printer with the software upgrade paper stating that the upgrade was successful, I cannot connect to the network via cable. I am getting the error "Limited IPv4 connectivity. Only local IPv4 network communication is available. No IPv4 router configured. Notify your local system administrator." I tried using DHCP, but to no avail; the printer refuses to connect to the network

Did you print machine configuration report before upgrade? What is the name/ip of your DNS server?

[janik123]

It was very difficult to come up with a solution to the problem. In the end, it was an issue with the customer's switch. The problem was in the switch. I tried various things, and finally, it is resolved.