WorkCenter 6515, error 062-380

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  • UNICORNico
    Trusted Tech

    250+ Posts
    • May 2018
    • 309
    #1

    WorkCenter 6515, error 062-380

    Hello Companions.


    First to say that I do not handle this brand (I am a ricoh technician/distributor), it is a request from a customer, who has a Xerox WorkCenter 6515, and asks my technical department if we can solve this problem.


    The device throws this fault code "062-380" so it does not allow you to operate, someone can lend a hand. Thank you.
    "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.
    Tags: 062-380, department, device, solve, workcenter
    • adriansto
      Service Manager

      Site Contributor
      VIP Subscriber
      1,000+ Posts
      • Nov 2007
      • 2343
      #2
      Re: WorkCenter 6515, error 062-380

      Insufficient lamp brightness was detected when performing AGC.

        Comment

        • UNICORNico
          Trusted Tech

          250+ Posts
          • May 2018
          • 309
          #3
          Re: WorkCenter 6515, error 062-380

          I understand that this failure may be due to the explorer's lamp being dirty, or it being melted/broken.


          True? In the case of dirt, it should be possible to clean both the lamp and the mirrors of the explorer.


          You could confirm this to me, or it's another lamp and I'm getting confused. Thank you.
          Last edited by UNICORNico; 10-25-2021, 04:09 PM.
          "ALL WILL BE WELL" The battle cry that most inspires me to follow, from the DC's Comic character that I admire the most. And I feel satisfied with being better every day, and with using Gnu-Linux as my usual Operating System.Apologies for my English, it's not my mother tongue and I'm helping the translator.

            Comment

            • adriansto
              Service Manager

              Site Contributor
              VIP Subscriber
              1,000+ Posts
              • Nov 2007
              • 2343
              #4
              Re: WorkCenter 6515, error 062-380

              [QUOTE=UNICORNico;1945975]
              Originally posted by adriansto
              You could confirm this to me, or it's another lamp and I'm getting confused. Thank you.
              It is about scanner lamp. Under the scanner glass it is white band ( label ) Check that label is clean, check if the scanner mirrors are clean. All of these works on AGC = Automatic Gain Control

                Comment

                • sarathc
                  Junior Member
                  • Oct 2021
                  • 1
                  #5
                  Re: WorkCenter 6515, error 062-380

                  You have to replace the IIT assy , ie the scanner assy below is description of the fault ,

                  062-311, 313, 321, 360, 371, 380, 386, 389, 393, 396-398 IIT
                  Fail RAP
                  062-311 Error detected in IISS software.
                  062-313 Unexecutable Scan command error.
                  062-321 Unexecutable Scan command error.
                  062-360 Carriage home position error is detected.
                  062-371 IIT failure Lamp error is detected.
                  062-380 Insufficient lamp brightness was detected when performing AGC.
                  062-386 During AOC (darkness adjustment), detected CCD output error.
                  062-389 Overrunning of CRG was detected.
                  062-393 CISASIC communication error is detected.
                  062-396 Connection problem of CIS flat cable was detected.
                  062-397 Connection problem of ESS Video cable was detected.
                  062-398 Connection problem of ESS I/O cable was detected.
                  Procedure
                  WARNING
                  Ensure that the electricity to the machine is switched off while performing tasks that do
                  not need electricity. Refer to [GP 4]. Disconnect the power cord. Electricity can cause
                  death or injury. Moving parts can cause injury.
                  1. Power the machine down then back up, [GP 4], the error persists,
                  2. Clean the scanner platen and the white stripe, [GP 34], the error persists,
                  3. Install a new IIT Assembly, [REP 50.1.2], the error persists,
                  4. Install a new DADF Assembly, [REP 50.1.1],

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