D110 that sets every new toner cartridge to 84 percent life

[Mr_FixOK]

This is a weird issue that has only recently cropped up for us. It's currently happening only on 2 of our D series machines a D110 and a D125. The machines have no toner control error messages and we are on the third new toner cartridge straight from distribution. Any ideas? I'm not seeing anything that might be related in Eureka. It is really causing havoc with our auto-notification software since the toner life really never resets to 100 percent.

Thanks, Paul

[adriansto]

Re: D110 that sets every new toner cartridge to 84 percent life

This is a weird issue that has only recently cropped up for us. It's currently happening only on 2 of our D series machines a D110 and a D125. The machines have no toner control error messages and we are on the third new toner cartridge straight from distribution. Any ideas? I'm not seeing anything that might be related in Eureka. It is really causing havoc with our auto-notification software since the toner life really never resets to 100 percent.

Thanks, Paul

May be machine software reload or upgrade fix the strange malfunction.