can you help me for this problem workcenter 7545 green

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  • bahamid
    Technician
    • Feb 2012
    • 23

    #1

    can you help me for this problem workcenter 7545 green

    i start up my machin but When the unit first attempts to boot, we get the Green image. Then after a few moments, it changed to the pink screen, and asks to be Reset. We have attempted Resets several times, and continue to get the same message. Do you think this has something to do with the HDD? we were not able to test the machine before. Any advice what is causing this problem? thanks.
    0316180926a_resized.jpg

    0316180925_resized.jpg
  • adriansto
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Nov 2007
    • 2362

    #2
    Re: can you help me for this problem workcenter 7545 green

    [There is a little led display. What error code show it ?

    Comment

    • bahamid
      Technician
      • Feb 2012
      • 23

      #3
      Re: can you help me for this problem workcenter 7545 green

      Originally posted by adriansto
      [There is a little led display. What error code show it ?
      Nothing Just This Picture

      Comment

      • xcopytech
        Service Manager

        1,000+ Posts
        • Aug 2006
        • 1775

        #4
        Re: can you help me for this problem workcenter 7545 green

        Small led display on right side of machine

        Comment

        • Murv
          Sr. Escalations Analyst

          100+ Posts
          • Mar 2021
          • 180

          #5
          Re: can you help me for this problem workcenter 7545 green

          Originally posted by xcopytech
          Small led display on right side of machine

          As noted above - Post codes on the 7 segment LED will point you in the right direction.

          Comment

          • bahamid
            Technician
            • Feb 2012
            • 23

            #6
            Re: can you help me for this problem workcenter 7545 green

            4531C133-2269-42DB-BD90-1ABE589FF69F.jpg
            yes led dsplay few minutes and stop it
            Originally posted by xcopytech
            Small led display on right side of machine

            Comment

            • xcopytech
              Service Manager

              1,000+ Posts
              • Aug 2006
              • 1775

              #7
              Re: can you help me for this problem workcenter 7545 green

              If you do not know differences between power save button and 7 segment led display on SBC pwb I think you should call a tech

              Comment

              • Murv
                Sr. Escalations Analyst

                100+ Posts
                • Mar 2021
                • 180

                #8
                Re: can you help me for this problem workcenter 7545 green

                Originally posted by bahamid
                [ATTACH=CONFIG]54173[/ATTACH]
                yes led dsplay few minutes and stop it

                You know where you plug in the network cable? That would be the SBC. Your 7 segment is there. Do you have an eDoc? Not to be an ass, but this is some low level, newbie troubleshooting here. Look at the post codes on the 7 segment while the machine is powering up. Eventually it will settle on a single digit. Look it up in the eDoc and follow the RAP.

                Comment

                • bahamid
                  Technician
                  • Feb 2012
                  • 23

                  #9
                  Re: can you help me for this problem workcenter 7545 green

                  Originally posted by Murv
                  You know where you plug in the network cable? That would be the SBC. Your 7 segment is there. Do you have an eDoc? Not to be an ass, but this is some low level, newbie troubleshooting here. Look at the post codes on the 7 segment while the machine is powering up. Eventually it will settle on a single digit. Look it up in the eDoc and follow the RAP.
                  05916925-7A9B-478F-BBEF-CABCA61327CB.jpg
                  yes led dsplay

                  Comment

                  • Murv
                    Sr. Escalations Analyst

                    100+ Posts
                    • Mar 2021
                    • 180

                    #10
                    Re: can you help me for this problem workcenter 7545 green

                    Originally posted by bahamid
                    [ATTACH=CONFIG]54184[/ATTACH]
                    yes led dsplay

                    What is listed in the error log?

                    Comment

                    • bahamid
                      Technician
                      • Feb 2012
                      • 23

                      #11
                      Re: can you help me for this problem workcenter 7545 green

                      Originally posted by Murv
                      What is listed in the error log?
                      nothing

                      Comment

                      • Murv
                        Sr. Escalations Analyst

                        100+ Posts
                        • Mar 2021
                        • 180

                        #12
                        Re: can you help me for this problem workcenter 7545 green

                        Originally posted by bahamid
                        nothing

                        I find that hard to swallow. If there is nothing in the error log that means that machine has never had a paper jam, unexpected power down, or anything. You are saying that it has operated PERFECTLY since it was turned on. Sorry, but I've been working on these things for a very long time and I cannot buy that for an instant.

                        Press Machine status
                        Go to faults
                        Go to current faults > post a pic
                        Go to fault history > post a pic

                        I gotta see this for myself.

                        Comment

                        • bahamid
                          Technician
                          • Feb 2012
                          • 23

                          #13
                          Re: can you help me for this problem workcenter 7545 green

                          Originally posted by Murv
                          I find that hard to swallow. If there is nothing in the error log that means that machine has never had a paper jam, unexpected power down, or anything. You are saying that it has operated PERFECTLY since it was turned on. Sorry, but I've been working on these things for a very long time and I cannot buy that for an instant.

                          Press Machine status
                          Go to faults
                          Go to current faults > post a pic
                          Go to fault history > post a pic

                          I gotta see this for myself.
                          thanks error fixed

                          Comment

                          • Murv
                            Sr. Escalations Analyst

                            100+ Posts
                            • Mar 2021
                            • 180

                            #14
                            Re: can you help me for this problem workcenter 7545 green

                            Originally posted by bahamid
                            thanks error fixed

                            And the error was?

                            Comment

                            • bahamid
                              Technician
                              • Feb 2012
                              • 23

                              #15
                              Re: can you help me for this problem workcenter 7545 green

                              Originally posted by Murv
                              And the error was?
                              This
                              CEA7B594-927F-4D6E-929C-4FA31A925DA4.jpg

                              Comment

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