Air Print and Xerox WorkCentre 7845

[kuby]

Customer has a WorkCentre 7845 that they claim they used to send jobs by Air Print and suddenly it quit working. You can connect to the WiFi and send a job to the printer and it shows up but the job never prints. Never worked on a Xerox that had the Air Print function. What do I look for as to why it never prints.

[xcopytech]

Re: Air Print and Xerox WorkCentre 7845

If print job come to printer and print job stay at printer queue some time then check paper tray settings.
Paper color, size etc

[Caffeine]

Re: Air Print and Xerox WorkCentre 7845

Customer has a WorkCentre 7845 that they claim they used to send jobs by Air Print and suddenly it quit working. You can connect to the WiFi and send a job to the printer and it shows up but the job never prints. Never worked on a Xerox that had the Air Print function. What do I look for as to why it never prints.

I'm not familiar with the built-in capabilities of that model in terms of AirPrint, but it might be worth ensuring that they weren't AirPrint-ing to a "shared printer" that a computer in their office was broadcasting... In that case, they're actually printing to the (potentially virtual) "shared" printer from that computer. And then that computer is what is sending it on to the printer. So it may not be any issue with the printer itself at all.

Any number of things could have caused that "link" to break, from a software update on the computer to someone turning off the feature accidentally not realizing it is how they are actually printing, as opposed to the printer directly. (Especially when they started trying to troubleshoot the problem. That's when the biggest disasters tend to happen, when people try to fix it.)