I have a C7030 that will product a 116-324 error printing a customers PDF.THe PDFs are producted from a web site they use.Printing from a Mac or PC will product the same results.Direct sending from web page also produces the error.A C7020 in our shop works a little better in that it printed a test file a few times but a direct print produces the error.Kyocera or Oki machines work ok.It has the lastest software.I have called support and they told me to reload software and init the HD.That didnt seem to change the machine in the shop when I tried to direct print the pdf .Any ideas?
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Re: 116-324 printing PDF for C7030
Special boot mode - menu 06 hdd initialize. 577421 last sw version -
Re: 116-324 printing PDF for C7030
If you open the pdf and then recreate pdf using print to pdf it works.Takes more time but if thats what the customer has to do.Comment
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Re: 116-324 printing PDF for C7030
So why do you thing that is problem with machine.
Pdf is Adobe TM and if machine work with any pdf created with adobe software then machine is ok.Comment
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Re: 116-324 printing PDF for C7030
What kind of print driver you have for c7030, PS, PCL or GPDComment
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Re: 116-324 printing PDF for C7030
Are you sure its not the web browser they are using?
I had a similar issue when Microsoft Edge was first released.
If so see if they can use a different browser and see if that helps.Comment
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Re: 116-324 printing PDF for C7030
Used different web browsers.I have a test pdf that I have been sending directly to the machine and it still produces a error code.I can get it to print if I print to pdf and then print the saved pdf.Prodobably will tell the customer that is what they will have to do.Comment
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Re: 116-324 printing PDF for C7030
It sounds like is a formatting issue, going from memory when you print an adobe pdf it gives you an option to "print as image" under advanced.
See if that helps as it should then not format it.Comment
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Re: 116-324 printing PDF for C7030
This is the procedure from service manual:
- Use the Embedded Web Sever (EWS) to print a test page. From the EWS Home page under Quick Links select Submit File , select a file (note the on screen specified file formats), then touch Submit .
- If the job prints, advise the customer to inform their IT department that there could be a corrupt print job causing the fault and to ensure all user of the device are using the correct print driver when submitting print jobs.
- If the fault persists continue with the Procedure below.
- If the job prints, advise the customer to inform their IT department that there could be a corrupt print job causing the fault and to ensure all user of the device are using the correct print driver when submitting print jobs.
Perform the steps that follow:
- Switch off, then switch on the machine, GP 10.
- Ensure that all connectors on the drive PWB, PL 1.10 Item 4 and the ESS PWB, PL 3.10 Item 6 are securely connected. Ensure all surface mounted modules on both PWBs are securely connected.
- Reload the software, GP 4.
- Check the wiring between the ESS PWB, PL 3.10 Item 6 and the hard disk.
- Initialise the hard disk. Refer to dC355 Hard Disk Diagnostics.
- Initialize the Sys - System NVM, refer to dC301.
- Install a new ESS PWB, PL 3.10 Item 6.
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- Use the Embedded Web Sever (EWS) to print a test page. From the EWS Home page under Quick Links select Submit File , select a file (note the on screen specified file formats), then touch Submit .
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Re: 116-324 printing PDF for C7030
Not doing that!Since the pdf does the same on another C7000 and C7100 and C505 and C315 I am going to tell the customer it is the PDF.He can upgrade to an Altralink or recreate the PDF by using print to PDF.Comment
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