Docu 12 printing blank pages before/after re-install

[jparks39]

This is a fiery 12 with docu x12 copier.From installing a new hdd w/software with little problems got this unit up and printing. As time past it started having problems printing but would print and now it prints but blank. Iam not an expert at copier systems. thanks James


PS: The unit is in san diego,ca and looking for a tech that can fix it....Yes for pay. Thanks

[JimmyB]

First, check cables connecting copier and fiery. unplug and plug in connectors, if problem still present pull out interface card from Fiery clean pins and put card back in slot.
I hope this will resolve problem.

[jparks39]

hey,thanks Jimmy. I will do that. Have you seen this kind of issue before?

[TechMate]

a quick question.. have u changed the drum recently and forgot to lock the ibt lever. That lite orange lever u slip when you replace a drum?

[jparks39]

Techmate,I will check that as well come Monday. The shop is close during the weekend. Many thanks!

[davidj7]

I do agree with techmate ,i got blank copies when drum was not locked.nothing to do with fiery.

[jparks39]

Thanks for the response

Tomorrow I will be able to check the lock(light-orange) to make sure its lock. Thanks Davidj7

[jparks39]

Hey, we found out that one of the drums was giving us a problem. Thank you Davidj7!

[jparks39]

Hey Techmate, Yes,it was one of the drums. Thank you Techmate!