Xerox Dc250 with Creo CX250 problem

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  • Ragnarsson
    Technician
    • May 2009
    • 35

    #1

    Xerox Dc250 with Creo CX250 problem

    Hi all.

    I have a problem with Dc250 using a Creo CX250 rip.

    The issue is that i have a connection between rip and machine, the job appears at the copier, but the print just hangs there !

    Any idea what is wrong ?

    Bjorgvin
  • kalindd
    Trusted Tech

    100+ Posts
    • Jun 2008
    • 192

    #2
    How about restoring the Creo. The simplest thing that you can do. This looks like some kind of wrong parameters send from the rip. Good luck.

    Comment

    • Ragnarsson
      Technician
      • May 2009
      • 35

      #3

      Comment

      • vlaros
        Technician
        • Oct 2011
        • 26

        #4
        Re: Xerox Dc250 with Creo CX250 problem

        Originally posted by Ragnarsson
        Hi all.

        I have a problem with Dc250 using a Creo CX250 rip.

        The issue is that i have a connection between rip and machine, the job appears at the copier, but the print just hangs there !

        Any idea what is wrong ?

        Bjorgvin
        Hi I have the same problem with my Docucolor 240 with Creo Cx250. How did you fix it?

        Thanks

        Comment

        • Ragnarsson
          Technician
          • May 2009
          • 35

          #5
          Re: Xerox Dc250 with Creo CX250 problem

          Hi Viaros.

          I got a PC specialist, he rebuild the Raid controller (this is something quite common with RAID controllers)

          After that I did a full restore, as described in the user manual.

          Best of luck.

          Ragnarsson

          Comment

          • Milo Wilson
            Senior Tech

            500+ Posts
            • Feb 2009
            • 502

            #6
            Re: Xerox Dc250 with Creo CX250 problem

            He probably restriped the Image disks in the Creo.

            Comment

            • vlaros
              Technician
              • Oct 2011
              • 26

              #7
              Re: Xerox Dc250 with Creo CX250 problem

              Thanks for your prompt reply.

              Well, in my creo there is no more raid disk! I do not know it seems like it evaporated somehow

              and beside the fact that all the jobs remain stuck in the printprocess and nothing else happens, when CREO starts the following error appears: "wrong disk configuration, disk number should be 2. disk number is 1 "????????

              I restored creo to an earlier stage, even the factory stage but still the error appears and the jobs remain stuck. I looked a lot over the internet but the solutions appear for a different version of creo not cx250 and i'm afraid to use them (a solution is stripping the disk as milo said)

              Any more ideas?

              Comment

              • Ragnarsson
                Technician
                • May 2009
                • 35

                #8

                Comment

                • vlaros
                  Technician
                  • Oct 2011
                  • 26

                  #9
                  Re: Xerox Dc250 with Creo CX250 problem

                  Hi

                  Thanks a lot for the response.

                  According to what I know after reading in depth and from what our PC specialist told me, after restriping I need to reinstall CREO as restoring for me at this moment is not an option as i have already restored it to the factory default mode. Please correct me if I'm wrong)

                  If i need to do the restriping and reinstall creo I have the problem that I lost my software CDs and right now I'm our of the CREO software.

                  Could you please be so kind and help me with the creo Cx250 software image disks? I have the registration no for the CREO so no need to worry about registering your soft to another creo.

                  I willing to pay for it, but to get the creo working, as my jobs are not done and my customers.....

                  Comment

                  • Ragnarsson
                    Technician
                    • May 2009
                    • 35

                    #10
                    Re: Xerox Dc250 with Creo CX250 problem

                    Hi.

                    I dont belive that you need the system disks, I don't have them and I never had them.

                    The restriping is only for the image disk (I belive) the system and all the backup info
                    is on seperate disks.

                    Re.

                    B

                    Comment

                    • adriansto
                      Service Manager

                      Site Contributor
                      VIP Subscriber
                      1,000+ Posts
                      • Nov 2007
                      • 2387

                      #11
                      Re: Xerox Dc250 with Creo CX250 problem

                      O imagine a sistemului de operare pt Creo se afla pe o partitie separata a hardiskului de sistem. Citeste documentatia si o sa vezi cum trebuie facuta reinstalarea.

                      Comment

                      • mkdirs
                        Trusted Tech

                        Site Contributor
                        100+ Posts
                        • Oct 2014
                        • 177

                        #12
                        Re: Xerox Dc250 with Creo CX250 problem

                        how can i rebuild the Raid controlle i have problem with raid
                        Xerotk.com
                        xerox copier technician

                        Comment

                        • Milo Wilson
                          Senior Tech

                          500+ Posts
                          • Feb 2009
                          • 502

                          #13
                          Re: Xerox Dc250 with Creo CX250 problem

                          Need to configure the 2 other drives as striped. In the install instructions.

                          Comment

                          • mkdirs
                            Trusted Tech

                            Site Contributor
                            100+ Posts
                            • Oct 2014
                            • 177

                            #14
                            Re: Xerox Dc250 with Creo CX250 problem

                            I do not have the any creo installation disk
                            i have just an ghost image for the xp Os
                            and i reset the bios setup
                            i think that i need to configure the raid with crtl + i
                            but after that windows xp not booting up
                            Xerotk.com
                            xerox copier technician

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