Xerox color DC 250 - cannot reset error

[Guest]

Hi all,

I have a DC 250 that recently was showing 042-326 error, we have carried out what should be required to fix this issue but i cannot reset the error. I have tried the reset procedure by holding down the 0 key for 5 secs then pressing enter, this gets me into the logon screen which i then enter 6789 but when i hit confirm it freezes up and i have to power off the printer again.

Anyone got any ideas on why this might be happening, It was able to reset the error code before i serviced the printer but now it just freezes everytime.

Is there anyway of resetting back to factory default?

Update:

Apparently the machine is locked out and can only be released by the diagnosis software tools which are installed and connected to via a laptop. Anyone know of the tools?

[Goshe]

This is Belt home position too long, try to reset NVM location 741-105 to 0.If this not clear, after that check that the transfer belt is in the center or perform belt edge learn cycle

[copytech200X]

042-326 ibt belt home position too long
do you update any firmware recently?if do,pls set 740-019 =2 then power off machine ,wait 2 minutes and power the machine back on.

[copierpro]

Doc 250 IBT REP 9.3 instructions

We need to replace an IBT belt on a Doc 250 and if anyone has the instructions I would really appreciate it. My tech won't touch it without them.