C3545 scan to email - formatting takes forever

[Dexor]

I have identically configured machine in the same physical area; on one of them email and network scanning just stopped working; it actually kind of works - it takes forever with message 'formatting' - it may take anywhere from 10min to 60 min to complete. Swapped hard drives and boards - nothing works. Everything else works just fine...
Any ideas?

[artphil]

Hi Dexor,

Probaly you need to update the sytem software.

Did you already swap memory?

Kind regards,

Artphil

[Dexor]

Hi Dexor,

Probaly you need to update the sytem software.

Did you already swap memory?

Kind regards,

Artphil

This is what bothers me about it - why would all of a sudden the email/network scanning feature get into this 'formatting' for ever - perhaps a spike that messed up memory? I haven't tried memory (smaller dimms I haven't tried)
How do you update system software? I will send my guy with pws later today