[Misc] Erasing Customer Info Of of Hard Drive

[Shad]

I have a cutomer returning a Workcenter Pro 128 that they are returning to the leasing company and they need there information cleaned off the copier/HD is there a way to format hard drive, and or is there a better method for erasing sensitive information from machine? plese be specific for I am not the best with Zerox. Thank you in advance Shad

[Milo Wilson]

Use the Image overwrite feature. It was implemented just for that reason.

[Shad]

Thanks Milo How do I get to that for I am a Kyocera guy for 20 yrs but do not know Xerox Is there a place to download Sesvice Manual or OP Guide or can you Email me the page with the steps crijd@yahoo.com Thank You so much for your help !! The more I'm reding from doing web searches I think it an option that has to be puchased Is that the case ?

[Shad]

Is the image overwrite feature "on" as a default setting ? What I am asking is from day one is the harddrive being encrypted as a default until told not to.

[ApeosMan]

I'm not familiar with this model, but in the admin/tools mode there should be an option to do an 'initialise hard disk' which erases jobs stored on the HD and resets the settings on the device back to defaults, I'm unsure if this does a secure wipe of the HD though.

[Goshe]

Enter in tech mode (hold down 0 for a 5-6 seconds and press Start, password is 6789) in Diagnostic/Maintenance or in some submenu should be option Initialize HDD partition A

[davidj7]

to be 100% safe you can hand over the HDD to the customer and install a new one.

[Shad]

Thanks Guys Great Help