"i did a software reset and the machine came to alive!!!"
how did you do that?
how did you do that?
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
I am a home user, I got a Xerox Workcentre Pro 32 c when we lost another business here in Santa Ana, it has worked fine for about a year, I have the exact same problem. "Communication Problem Encountered" I can get to the login screen, I can see it is LynxOS, but I do not have the software to reset the machine. Who can I beg, borrow, ... humm I don't steal, a copy of the PWS diag program so I can see if a reset will take care of my communication issues. THanks. George CollinsComment
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
first you need to change the battery
that is the nvm board
the reason why you have this proble is because the battery on the nvm board died and all the values have been erased
after you replace the board then you can reinitialize the copier and sometimes you have to reload software
if you are not a tarined tech then its not something you can doComment
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
Battery shows 2.775 volts. I am a trained tech. in several fields, starting with Data General back in the 80's, just not on Xerox. I can get to the login request in LynxOS but I do not know the login or password for LynxOS. I have about 30 years Unix experience so once in I believe it would be pretty easy to clean the file systems, look at the err logs and see exactly where the failure is happening. I am open for suggestions, I have read about the software PWS but it seems hard to get. Do you know if there is a standard password for the LynxOS? I would love to clean the old files off. I have removed the boards and tried to boot in to copier mode, still gets the same communication error, I need to know how to "Trouble shoot as a digital copier".
Can you tell me where to start that process?
thanks, always seems to be lumps in the oatmeal and they are not always raisons.
GeorgeComment
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
all xerox copiers run on lynx software
thats not your problem
if you had paid attention to my post you would have seen that I had written that your problem is that the nvm values have been corrupted
if you log on to with pws you will see that the copier is in manufacturing mode and not in the normal mode
this is a very common problem
and more than likely the battery needs to be replaced
even if the battery is good the machine still needs to be reinitialized
sometimes this problem is easy to resolve and somethimes it requires software reload alsoComment
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
The PWS software I do not have. This is what I mentioned. The Xerox may be corrupt, but without the PWS software I can not see that corruption, in LynxOS I would be able to see the corruption very easy. This is why I asked if there was a standard login. I have 30 years in real unix, lynxOS and linux in my world are all considered baby unix. Pretty easy to work with.
Where can I get this illusive PWS software that runs on XP? That seems to be the bridge that everyone uses. If I could get in to the LynxOS I would just build a new GUI front end for access. This should only be a few minute job, I agree with you, not a big problem, but not having the PWS software or a login makes it a big job. I see the file systems are 40 but LynxOS has made them priority for some strange reason. I use C2 level for security on my systems, I think they just changed the node table to make it extra work.
So, I understand there are two pieces of software, PWS and Diag.exe. Is that correct and where are they downloaded from?
Thanks,
George
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
I bought mine
I think you can find pws somewhere online for fre but the diagnostic software and machine software I dont think you can get that for free
yuo also need to know how to navigate the software alsoComment
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
hello all
I have the same problem of you bat in xerox workcentre pro c3545 :"communication probleme encountred ..."
the problem, i don't have soft "WCPS diagnostics"
pleaaaase can you send me a link to download the soft. or by e-mail: yourri.ma@yahoo.fr
Thank you in advanceComment
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
You need pws to diagnose the error. Many errors give same messageComment
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Re: Workcentre pro 40C - WCP 40C - communication problem encountered
tanks for your answer.
so what can i verifie on the first ?
do you have a link to download wcps diag ?Comment
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