Docucolor 12 and x12 fiery check scanner cable connection

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  • gamanana

    #1

    Docucolor 12 and x12 fiery check scanner cable connection

    I am having gradient banding problems when printing from Docucolor 12. I am trying to calibrate the printer using x12 fiery. I can print the calibration page and place it with my Kodak greyscale strip in the scanner. But the next step is to measure the scanner and it comes up with a message "check scanner cable connection". I have tried unplugging and plugging in the cables and turning off both printer and fiery and restarting them. Does anyone have any ideas on what I can do to calibrate my printer or fix the banding problems I am having?

    Thanks for any help I can get
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