Imaging unit not detected on Phaser7760

[adeyemi]

The machine comes up with "non-phaser imaging unit 4"....pls anyone that knows what to do should help, thanks

[nilak]

switch with the 1 of the others 3 drums. probably you mistook a DC3535 or other copiers with similar Phaser IOT Drum. check and post the Drum PartNumber.

[adeyemi]

Thanks nilak, but i think the issue is a little beyond that, because it did not start after changing any drum....its like the machine was working fine and the next minute the problem started. I think, according to the user, a job was sent to it but when it was taking too long to print, he felt the file was too large. He therefore tried to delete the job and recycle machine power...next the fault came up on switching it back on.
I've tried to do stuffs like NVRAM restore/resset; tech fault resset, but no success, i think its a software related problem. Any further assistance will be appreciated, thanks.

[nilak]

try to download "Phaser 7760 Image Unit ID postscript snippet." from xerox site when available. there is supposed to find an instructions.

[adeyemi]

Nilak hi, thanks again for this. It seem like the solution 'cos i think the snippet sets the NVRAM parameter to recognize the correct Phaser 7760 Imaging Units. What i found is just an 82 byte file, could this be it? Well, i downloaded it, but how do i use it...any idea?? Thanks

[adeyemi]

Thanks for your suggestions. I was able to install the snippet through the "print"---"download" buttons on centreware service of the machine and it worked. Thanks.