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Are you familiar with the dongle? It is a chip installed on the system PWB at location P646, and it determines the speed,45,52,60 prints per minute. It must match the IOT software, which in your case is 5252. To access the dongle, you must remove the system PWB, which is quite a job if you are not experienced on this product. The communication cable from the system PWB to the IOT PWB might be disconnected or damaged. Good luck.
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