WorkCentre Pro 238, 3-365

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  • seansbar
    Trusted Tech

    Site Contributor
    100+ Posts
    • Dec 2010
    • 198

    #1

    [Error Code] WorkCentre Pro 238, 3-365

    I've got a WCP 238 that I spent 3 hours on today. It throws a 3-365 code randomly. It may be after 200 pages or after 15. Every time is different. The problem is that the e-doc says the machine should recover after this code, but my machine just stops printing, then it looks like a jam, but the only code in the fault history is 3-365.

    I'm at the point where I'm going to alt-boot the sucker. I've clean it all out, there way lots of toner in the rear. I've gone thru the ground distro rap. I've unhooked the finisher, fax board, Trays 3&4, network controller, but it still throws a 3-365 code.

    Quality is fine, no problems there.

    Has anyone else seen something similar? If so, what did you do to fix it?
  • bojans
    Service Manager

    Site Contributor
    1,000+ Posts
    • Feb 2008
    • 1313

    #2
    Re: WorkCentre Pro 238, 3-365

    Found this:

    Transfer / detack connection loose on the HVPS.
    Tightened the metal lugs on the transfer/detack harness with pliers.

    Comment

    • tech9
      Trusted Tech

      100+ Posts
      • Apr 2009
      • 216

      #3
      Re: WorkCentre Pro 238, 3-365

      make sure the voilet grd wire under the short paper is secured tight by a screw into the frame

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      • seansbar
        Trusted Tech

        Site Contributor
        100+ Posts
        • Dec 2010
        • 198

        #4
        Re: WorkCentre Pro 238, 3-365

        Well the IOT PCB did not fix it.

        I noticed that the drum was almost used up, so a new drum and transfer unit. ran the machine over 2000 pages. The code has not returned.

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