Xerox 8830 Scanner with 7365 Controller

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  • yiiya69
    Technician
    • Apr 2011
    • 14

    #1

    Xerox 8830 Scanner with 7365 Controller

    I have a Xerox 8830 scanner with a 7356 controller. When I turn units on the scanner keeps displaying a clock and the bulb doesn't illuminate. Please help I have
    a job that's due tonight. Thanks
  • adriansto
    Service Manager

    Site Contributor
    VIP Subscriber
    1,000+ Posts
    • Nov 2007
    • 2383

    #2
    Re: Xerox 8830 Scanner with 7365 Controller

    Originally posted by yiiya69
    I have a Xerox 8830 scanner with a 7356 controller. When I turn units on the scanner keeps displaying a clock and the bulb doesn't illuminate. Please help I have
    a job that's due tonight. Thanks
    There are a service cd with all you need for this machine !

    Comment

    • yiiya69
      Technician
      • Apr 2011
      • 14

      #3
      Re: Xerox 8830 Scanner with 7365 Controller

      Thank You for responding. Where do I get the service CD?

      Comment

      • adriansto
        Service Manager

        Site Contributor
        VIP Subscriber
        1,000+ Posts
        • Nov 2007
        • 2383

        #4
        Re: Xerox 8830 Scanner with 7365 Controller

        Originally posted by yiiya69
        Thank You for responding. Where do I get the service CD?
        Send me a mail at stoadis@gmail.com

        Comment

        • yiiya69
          Technician
          • Apr 2011
          • 14

          #5
          Re: Xerox 8830 Scanner with 7365 Controller

          I just sent you an email.

          Thank You.

          Comment

          • walidcharifi
            Trusted Tech
            • Feb 2011
            • 379

            #6
            Re: Xerox 8830 Scanner with 7365 Controller

            Originally posted by adriansto
            There are a service cd with all you need for this machine !
            hi adriansto
            i have service cd for 8830
            walidcharifi@yahoo.com
            thanks

            Comment

            • technogeek2009
              Trusted Tech

              Site Contributor
              100+ Posts
              • Mar 2011
              • 167

              #7
              Re: Xerox 8830 Scanner with 7365 Controller

              First, let's clear up a few of your misconceptions. The model of your scanner is a 7356, not the controller. The controller is mounted to the rear of the printer, or is a stand alone PC type devise.

              The clock indicator on the scanner control panel generally indicates the scanner and controller are not communicating properly. If the illumination lamp is not on, then one of two problems exist. Either the scanner is not powered on, there is a problem in the scanner, or the lamp is burnt out.

              There is often a ground fault unit in the power plug of the scanner. Make sure the black button is pressed in. With the scanner power switch turned on, open the top of the scanner, remove the document hold down plate, and look down into the scanner glass. Along the inside vertical surface there should be several LED's illuminated. If these are not on, you either do not have AC power available to the scanner, or an electrical problem with the scanner.

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