Service Mode WorkCentre 5665/5675/5687

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  • Alan Aya

    Service Mode WorkCentre 5665/5675/5687

    Goodday everyone.
    I am trying to work on this WorkCentre 5665/5675/5687, can someone guide me on how to access to the service mode of this machine? The machine cannot copy nor print, is there any setting that i need to set? Some setting code will be much appreciated.

    Thank in advance,
    Alan Aya
  • CopierTechofOmens
    Agitating Artificer

    250+ Posts
    • Jan 2009
    • 268

    #2
    Re: Service Mode WorkCentre 5665/5675/5687

    What is the error code you are getting?
    sigpic

    Comment

    • Alan Aya

      #3
      Re: Service Mode WorkCentre 5665/5675/5687

      I am not getting any error code instead i got the message " Copying and Printing are unavailable " on the screen.
      Any kind of help would be appreciated.

      Thank you
      Alan Aya

      Originally posted by CopierTechofOmens
      What is the error code you are getting?

      Comment

      • anulu
        Technician
        • Sep 2012
        • 20

        #4
        Re: Service Mode WorkCentre 5665/5675/5687
        1. When the machine in ready, press and hold the # key, then press the Access key.
        2. Enter the PIN 1934. Touch the Enter button on the UI.

        Comment

        • bojans
          Service Manager

          Site Contributor
          1,000+ Posts
          • Feb 2008
          • 1311

          #5
          Re: Service Mode WorkCentre 5665/5675/5687

          After you enter diagnostic go to faults and post error code.

          Comment

          • Alan Aya

            #6
            Re: Service Mode WorkCentre 5665/5675/5687

            Thank you for the post yesterday.
            I have check the fault codes and below is the fault codes :
            The most recent code is 03-320 - User Interface Data Timeout Error ( It happened 3 times )
            03-360 - Image Output Terminal : 3 Times Retry Fail ( happened once )
            03-410 - Finisher not detected at power On ( happened once )
            03-777 - SIP recovered from an uncontrolled power ( happened twice )
            By looking at these fault code, can you tell which code causes the " Copying and Printing are Unavailable " message and what is the solution?

            Thank in advance
            Alan Aya

            Originally posted by bojans
            After you enter diagnostic go to faults and post error code.

            Comment

            • adriansto
              Service Manager

              Site Contributor
              VIP Subscriber
              1,000+ Posts
              • Nov 2007
              • 2308

              #7
              Re: Service Mode WorkCentre 5665/5675/5687

              Probably you lost software system.

              Comment

              • anulu
                Technician
                • Sep 2012
                • 20

                #8
                Re: Service Mode WorkCentre 5665/5675/5687

                Could be the following:
                1. LVPS (Power Supply) dead or will be
                2. too much toner contamination on the IOT pwb
                3. above in the ESS pwb

                or finisher pwb

                try to catch an oct or another finisher

                Comment

                • Alan Aya

                  #9
                  Re: Service Mode WorkCentre 5665/5675/5687

                  Originally posted by adriansto
                  Probably you lost software system.
                  If you prediction is true, how can i reload the system software? Infact i got 5 units of these machine, up till now i have already unpack 3 units and all 3 units giving me the same message on the screen. BTW i got this 3 inch diskette attached to the back of the machine, on the diskette is written " Xerox Machine Resident Diskette MRD", do you think that this is the System Software, how do i reload it?

                  Thank you.

                  Comment

                  • adriansto
                    Service Manager

                    Site Contributor
                    VIP Subscriber
                    1,000+ Posts
                    • Nov 2007
                    • 2308

                    #10
                    Re: Service Mode WorkCentre 5665/5675/5687

                    Originally posted by Alan Aya
                    If you prediction is true, how can i reload the system software? Infact i got 5 units of these machine, up till now i have already unpack 3 units and all 3 units giving me the same message on the screen. BTW i got this 3 inch diskette attached to the back of the machine, on the diskette is written " Xerox Machine Resident Diskette MRD", do you think that this is the System Software, how do i reload it?

                    Thank you.
                    The diskette dont contain software it contain nvm configuration. That is good for you.
                    For others informations you can mail me.

                    Comment

                    • Apouthe Donald
                      Technician
                      • Mar 2014
                      • 82

                      #11

                      Comment

                      • Exok
                        Senior Tech

                        500+ Posts
                        • Jun 2011
                        • 750

                        #12
                        Re: Service Mode WorkCentre 5665/5675/5687

                        It sounds to me like you are buying these second hand for resale. First off, these machines will not work without either a finisher or an OCT (catch tray that attaches to the right side of the machine to catch paper as it exits) attached as they both plug into the copier and need to be present and connected at power on. Second, if you obtained these second hand there is a pretty good chance someone has removed the hard drive from them. Depending if your particular machines are "Tag 40" or "Non-Tag 40" there are 2 places to look for the HDD. Non Tag-40 machines (older) have an external print controller that attaches to the bottom rear of the machine. A Tag-40 machine has the print controller integrated into the sip tray (tray that pulls out of the upper rear of the machine when you loosen the 2 thumb screws) In a Tag-40 machine, the HDD will be in the sip tray. If you do not have an external print controller on the machine and your machine is in fact a non-tag 40 machine that's even worse because they left off the whole controller. If this is the case, you can still use the machine as a copier but you will need to pull out the sip tray and remove the firewire card from the sip tray. The machine will then work as a copier only, not being able to print via network.

                        Comment

                        • Apouthe Donald
                          Technician
                          • Mar 2014
                          • 82

                          #13

                          Comment

                          • adriansto
                            Service Manager

                            Site Contributor
                            VIP Subscriber
                            1,000+ Posts
                            • Nov 2007
                            • 2308

                            #14
                            Re: Service Mode WorkCentre 5665/5675/5687

                            Quel est le code du module fusion ?
                            Quelle version de logiciel a copieur ?

                            Comment

                            • Apouthe Donald
                              Technician
                              • Mar 2014
                              • 82

                              #15
                              Re: Service Mode WorkCentre 5665/5675/5687

                              the version of the software 21.113.02.015
                              Reference Fuser: 109R00751

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