xerox wc 73xx series, some menus are inacessible

[ruthndul]

Got an error 004-346 xerox wc7335
It's the IBT belt
Ordered the belt
Replaced it on xerox authorised service centre
Reinstall it
The error message remains the same

I know it needs reset
I pressed 0 for 5 seconds, + start
Typed in 6789, enter

Go to maintenance and so on
But when I click on the NVM button to reset the error
These buttons aren't accessible

Do anybody can help me ?
I'm not a technician.
Just a home user

[adriansto]

Re: xerox wc 73xx series, some menus are inacessible

Do you read my post in this topic :

http://www.copytechnet.com/forums/xerox/69138-xerox-workcenter-7328-7335-7345-7346-error-004-346-needs-reset.html

It works or not ?
Why you dont place a call to an xerox tech ?

[ruthndul]

Re: xerox wc 73xx series, some menus are inacessible

no, it doesn't work.

it's not in service contract with xerox.....
they charge $190 / 30 mins !

initialise NVM works
but after that,
all section is not accessible.......

[adriansto]

Re: xerox wc 73xx series, some menus are inacessible

What software version do you have on machine ?
Can you post here configuration report ?

[ruthndul]

Re: xerox wc 73xx series, some menus are inacessible

It's 1.221.5

I couldn't access configuration menu.....

[adriansto]

Re: xerox wc 73xx series, some menus are inacessible

Try this:

simultaneously press and hold the 4, the Stop, and the Power Save buttons on the Control Panel while switching on the power. Hold the buttons down until the boot up screen (progress bar) appears.

and after that try to access again diagnostic menu.

[ruthndul]

Re: xerox wc 73xx series, some menus are inacessible

I tried your advise this morning

Unfortunately, it doesn't work either

It's like the machine is half locked....

[adriansto]

Re: xerox wc 73xx series, some menus are inacessible

Then you may try to use nvm access tool or try to reload software

[ruthndul]

Re: xerox wc 73xx series, some menus are inacessible

How do I do that ?
I'm not a technician
I don't have the software.....
Can u help me pls ?

[adriansto]

Re: xerox wc 73xx series, some menus are inacessible

How do I do that ?
I'm not a technician
I don't have the software.....
Can u help me pls ?

Send mail at stoadis@gmail.com

[jd3434]

Re: xerox wc 73xx series, some menus are inacessible

Send mail at stoadis@gmail.com

Dear,

Go to nvm loction and reset the error code. nvm chain link is 741-056 reset it to 0[zero].