[Error Code] Xerox Phaser Model 8560 Error Code

[Tech2002]

I've got an error code - 09,037,45:38775.

Supposed to be an exit area code. Could not find any debris in exit area. Cleaned 2-sensors. Still no luck.

Anyone have any suggestions?

Appreciated.

Thank you.

[seansbar]

Re: Xerox Phaser Model 8560 Error Code

9,037.41

Ink count flag stuck after melting 2.5 Yellow Ink Sticks.

Initial Action

• Check that the Ink Sticks are genuine Xerox.
• Check for obstructions in the Ink Wells.
• Check the Ink Loader data ( P/J0150) and power ( P/J5) connections.
• Verify the Ink Sticks advance in the Ink Loader.
• If the problem persists, follow the procedure below.

Primary Causes

The troubleshooting table lists parts and wiring referenced in the troubleshooting procedure.

Applicable Parts	Wiring and Plug/Jack References
Ink Loader Assy, PL 2.0	I/O Board (2/2), Figure 10

NOTE:
Following Ink Loader Assembly replacement, or for Ink count flag stuck errors, clear the Ink Stick Count (ISC) fault using the Clear ISC Fault menu item located in the Service Diagnostics Function menu.



Troubleshooting Procedure

Step	Questions or Actions	Yes	No
1	Check that the ink stick is able to advance in the ink loader chute. Check for broken or wrong type ink sticks. Are the Ink Sticks loading properly?	Go to Step 2.	Remove any blockage and/or replace the ink stick. Run clear ISC Fault test to clear the error. This must be performed following an ink loader replacement.
2	Test the appropriate Ink Melt Heater. Run the Service Diagnostics Ink Melt [1,2,3,4] test. 1 = Yellow 2 = Cyan 3 = Magenta 4 = Black Did the test pass?	Replace the Printhead ( REP 2.0.2).	Replace the Ink Loader ( REP 2.0.1).

[seansbar]

Re: Xerox Phaser Model 8560 Error Code

To Clear ISC fault

[Tech2002]

Re: Xerox Phaser Model 8560 Error Code

I appreciate the assist.

What I ended up doing was to taking all the Yellow Cubes out - I reset/cleared ISC Fault. Turned printer on without Yellow Cubes installed (thinking there may be cube crums in shoot), waited for system to tell me they were needed - installed them, everything worked out after that.

Again, many thanks.