Phaser 36/4600 and phaser 6500

[aabarnes1]

Hi Guys
We've just started a large rollout of 300 plus of these models, following an intensive online training schedule for all our techs. I was just wondering, are there any known issues with these units that would be advantageous to me, any experience of faults/issues would be greatly appreciated.
Many thanks in advance.

[JustManuals]

Re: Phaser 36/4600 and phaser 6500

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[nilak]

Re: Phaser 36/4600 and phaser 6500

For 3600 keep in hand some PL1.3 belt transport -'item 48 ELA unit 3x5' and
solenoids are prone to stick in actuated position for apparently no reason-
just shim the pad (rise it) to keep them work without the hassles for replacement.
4600- no major mechanical issue except ones due to customer interaction. Noisy fuser
in the past- flat spot on pressure roll, noisy second tray gear shaft- some gears are too
loosed to get a resonance, random spots on copies is usually due to Drum cartridge, wrong CRUMs also can be found
If you got a different billing plan pay attention that the plan is set with first cartridge replacement
Wrong inventory at the beginning will give you a lot of activities.
The neutral installation cartridge cannot be reused in the machines with billing plan already set.
650x can rise an error code instead to ask a new toner cartridge. The imaging unit can fail before the EOF.
Customer Issues with drivers and software could be annoying but this is part of the job.

[aabarnes1]

Re: Phaser 36/4600 and phaser 6500

Hi, could you explain what you mean by 'shim the pad' and thank you for your reply.

For 3600 keep in hand some PL1.3 belt transport -'item 48 ELA unit 3x5' and
solenoids are prone to stick in actuated position for apparently no reason-
just shim the pad (rise it) to keep them work without the hassles for replacement.
4600- no major mechanical issue except ones due to customer interaction. Noisy fuser
in the past- flat spot on pressure roll, noisy second tray gear shaft- some gears are too
loosed to get a resonance, random spots on copies is usually due to Drum cartridge, wrong CRUMs also can be found
If you got a different billing plan pay attention that the plan is set with first cartridge replacement
Wrong inventory at the beginning will give you a lot of activities.
The neutral installation cartridge cannot be reused in the machines with billing plan already set.
650x can rise an error code instead to ask a new toner cartridge. The imaging unit can fail before the EOF.
Customer Issues with drivers and software could be annoying but this is part of the job.